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Client Experience Coordinator

Company: DIRTT Environmental Solutions Ltd.
Location: Plano
Posted on: May 3, 2021

Job Description:

> At DIRTT, clients come first. Client Experience is a big part of our history and is our passion. The Client Experience Team is actively seeking an energetic team player for our brand-new Dallas Fort Worth location right off the tollway in Plano, TX. Reporting to the Director of Client Experience, the Client Experience Coordinator is the point-of-contact for the experience center, including client activities and office operations. This individual will have a proven track record in cultivating relationships with clients and fostering a positive and client-centric culture. We are looking an outgoing, charismatic, articulate and detailed oriented person - and wants to be part of a professional team! They will work firsthand with clients (internal and external) to provide thorough tours of the space and a compelling overview of DIRTT. What You'll Do: Provide the highest quality client experience to guests visiting the experience center Assist in coordinating, facilitating and hosting client tours and events - onsite, offsite and virtually. Activities includes virtual reality, invitations, catering, setup, teardown, etc. Manage & maintain a safe and efficient office environment - in partnership with the facilities team - for health and safety, repairs & maintenance, office supplies, invoicing and cleaning. Answer and accurately direct client requests while reinforcing brand & solution positioning Become well versed in the entirety of DIRTT solutions and value proposition, with a passion for keeping up to date on the latest client solutions and case studies Collaborate with cross-functional departments to implement continuous improvements for client experience Assist local Executive team, as needed. What You Bring to DIRTT: 5+ years of experience blended with customer experience, sales and/or showroom management Skilled in developing relationships, assessing client needs and providing unparalleled client service Enjoys working in a fast-paced environment and is a proven self-starter Tech Savvy, with a strong technical aptitude and ability to quickly learn new technical skills A professional attitude with the ability to work in a highly collaborative environment Well-developed organization, follow-through, and time-management skills High level of ownership, accountability, and initiative PP1

Keywords: DIRTT Environmental Solutions Ltd., Plano , Client Experience Coordinator, Other , Plano, Texas

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