Merchant Services - Relationship Manager, Associate

Company: JPMorgan Chase & Co.
Location: Plano
Posted on: May 3, 2021

Job Description:

Job Description:

As a Client Relationship Manager, you will retain, manage and expand client/bank relationships within the Corporate & Investment Bank "CIB" and Commercial Client Bank "CCBSI. You will manage a portfolio of strategically assigned accounts while maintaining strong relationships with key decision-makers within JPMC, assigned client accounts, and the industry, in order to ensure retention of all firm-based accounts. You will also act as a Merchant Acquiring consultant to assigned clients, while making efforts to increase revenue through consulting on company products and solutions. Additionally, you will negotiate client contracts, engage in project management responsibilities, and be responsible for the accurate budgeting of the assigned client portfolio.

Key Responsibilities:

• Directs the management of all account relationships within an assigned portfolio, through both written and verbal communication channels
• Negotiates contracts needed to meet retention and consulting goals
• Manages assigned portfolio including regular status reporting and ongoing maintenance of the portfolio database system used to measure performance and/or results
• Acts as consultant for clients, providing alternative solutions and options
• Monitors and analyzes financial consequences of chosen methods and works with clients to improve their efficiencies and effectiveness in this area
• Identifies improvements to existing systems/products and opportunities for new products and services
• Works with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems
• Developing deep relationships with CIB/CCBSI Banking partners
• Deliver Business Reviews to strategic accounts

Basic Qualifications:

• 5+ years of Payments Industry experience and/or product expertise
• Bachelor's degree in Business Administration, Accounting, Marketing or other related field preferred
• Knowledge of Merchant Acquiring industry and procedures, specifically in relationship management
• Strong written, presentation, contract negotiation, organizational, and communication skills
• Ability to enhance revenue and market share through effective use of relationship management and consulting skills
• Strong analytical and research skills as it relates to problem solving
• Strong client relationship management building skills and experience
• Strong budgeting and mathematical background
• Comfortable in dealing with C-Level executives
• Proficient with MS Office Suite with a high emphasis in Excel and other business related database programs, i.e. Salesforce

Keywords: JPMorgan Chase & Co., Plano , Merchant Services - Relationship Manager, Associate, Other , Plano, Texas