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IT Business Analyst, Retail IT

Company: Peloton Interactive, Inc.
Location: Plano
Posted on: May 3, 2021

Job Description:


Peloton is seeking a Business Analyst to support a collaborative and proactive partnership between Enterprise Technology and the Retail business, acting both as a trusted business advocate and a key member of the IT team. Specifically this role will support the Retail Technology Leadership team. You will gather requirements and information across the organization and ensure follow up and updates are accurate and documented. You should feel comfortable analyzing, diagnosing and influencing IT process problems, while developing business requirements for strategic projects and new solutions.

Note: You will work remotely until Peloton offices reopen. This role will be based in the New York Headquarters, Plano Headquarters or Santa Clara Office. When Peloton offices reopen, you may travel from time to time to other Peloton locations for meetings or other collaboration; this travel is expected to be infrequent.


  • Fulfill tasks set out in order to maintain Retail Technology Roadmap Plan
  • Drive operational and programmatic improvements to 100% complete
  • Raise opportunities for IT to interact with and provide value to the business; advocate to IT on behalf of the business
  • Encourage the business and enable them to articulate their function's needs and requirements for IT
  • Support organizational change management to ensure smooth deployment of IT processes and services
  • Attend, drive discussion and take minutes for meetings
  • Track, communicate, and status on IT objectives at the line of business level
  • Develop reports, provide analytics, and lead presentations for business stakeholders
  • Interface effectively with all IT teams
  • Research new initiatives for Retail stakeholders
  • Champion IT processes, including change management, knowledge management, project intake, roadmapping, prioritization, and service transition
  • Antiracism and Inclusivity: Peloton has made a commitment to to antiracism
  • Actively contribute to creating a more inclusive culture and environment at Peloton
  • Actively endorse, create, and maintain antiracist policies and processes


  • We're a high-growth company, and our processes are in various states of maturity
  • We regularly assess the state of the department, the business, and the company, and determine what processes (and levels of process maturity) are needed for us to reach current and future objectives - you will play a large role in surfacing opportunities and gaps, making decisions, and implementing changes
  • We firmly believe in conducting retrospectives and driving managed, continuous, improvement - you will facilitate many of these and are expected to facilitate and participate in an open and constructive dialogue
  • We're doing a lot really fast - you may be asked to flex outside of your role from time to time


  • You have:
  • 2+ years IT experience
  • Basic understanding of software engineering and technical infrastructure
  • Basic meeting facilitation skills
  • Proficient interpersonal communication, problem solving, negotiation, and organizational skills
  • A strong sense of accountability and personal ownership
  • A flexible (whether proactive or reactive, as the situation requires) approach to change
  • You:
  • Are a connector, orchestrator, and navigator between the business and IT
  • Consistently operate above the line
  • Are able to work effectively in a variety of situations
  • Are forward-looking and thoughtful
  • Are compassionate to both the needs and situations of the business and of IT
  • Are a strong listener with the ability to deeply understand, ask the right questions, and proactively pursue constructive feedback
  • Communicate articulately and effectively
  • Are capable of staying on track and pursuing solutions without supervision
  • Understand waterfall and agile development processes


Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

"Together We Go Far" means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Keywords: Peloton Interactive, Inc., Plano , IT Business Analyst, Retail IT, Other , Plano, Texas

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