Field Engineer 4

Company: Pinnacle Group
Location: Plano
Posted on: May 3, 2021

Job Description:

Position: Field IT Engineer / Techncian
Location: Plano, TX
Driving: Yes

MUST HAVE:

• Must have a Laptop Break/fix experience
• Must have a Desktop Break/Fix experience
• Must have an experience with Dell Laptops
• Must have an experience with Dell Desktops
• Must have Field experience
• Must have a reliable vehicle
• Must have hardware Experience
• Must have Software Experience
• A+ Certified is a plus

Job Description:

Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets.

This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day.

What to expect:

• Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
• Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window.
• Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
• Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
• While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance.

Skills

• Patience, empathy, confidence, and customer service skills.
• Strong IT background with a focus Hardware support of Dell products
• Excellent communication (verbal and written), time management, and developmental skills.
• Skilled at defusing high-stress situations and facilitating resolution to technical problems.
• Ability to multi-task in a fast-paced environment.
• Professional appearance and attitude when interacting with our clients' in-person

Qualifications

• 3+ years of relevant experience
• Excellent troubleshooting skills with related hardware components

- provided by Dice

Keywords: Pinnacle Group, Plano , Field Engineer 4, Other , Plano, Texas

Click here to apply!

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