PlanoRecruiter Since 2001
the smart solution for Plano jobs

Retail Customer Service Associate

Company: FedEx Office
Location: Plano
Posted on: April 9, 2021

Job Description:

Company: FedEx Office
Job Title: Retail Customer Service Associate
Job Requisition Number: RC335177
Locations:
925 Central Expy
Plano, Texas 75075-8878

Category: Retail
Type: Full Time
Work Shift: FXO_Any

POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
People

  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members
    Service
    • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
    • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
    • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
    • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
    • Takes complex customer orders using order systems and provides accurate pricing information
    • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
    • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
    • Maintains a safe, clean and orderly retail Store
      Profit
      • Ensures confidentiality of customer data and careful handling of documents, media, and packages
      • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
      • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
      • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
      • Takes preemptive action to prevent errors and waste
      • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
      • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
        Self-Management
        • Performs multiple tasks at the same time
        • Looks for opportunities to improve knowledge and skills within the retail Store
        • Able to operate with minimal supervision
        • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
        • All other duties as needed or required
          MINIMUM QUALIFICATIONS AND REQUIREMENTS:
          • High school diploma or equivalent education
          • 6+ months of specialized experience
          • Excellent verbal and written communication skills
          • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
          • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
            ESSENTIAL FUNCTIONS:
            • Ability to stand during entire shift, excluding meal and rest periods
            • Ability to move and lift 55 pounds
            • Ability, on a consistent basis, to bend/twist at the waist and knees
            • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
            • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
            • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
            • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
            • Ability, on a consistent basis, to work with minimal supervision
            • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
              Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
              • Suggests areas for improvement in internal processes along with possible solutions.
              • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
              • Applies Quality concepts presented at training during daily activities.
              • Supports FedEx Office Quality initiatives.
                We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at .

Keywords: FedEx Office, Plano , Retail Customer Service Associate, Other , Plano, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Delivery Driver / Courier
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Emory
Posted on: 04/18/2021

Line Cook - Team Member
Description: Role Overview br br Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take (more...)
Company: Chilis
Location: Jacksonville
Posted on: 04/18/2021

Senior Front-End Engineer
Description: Join Hired and find your dream job as a Senior Front End Engineer at one of 10,000 companies looking for candidates just like you.Companies on Hired apply to you, not the other way around. You'll (more...)
Company: HIRED
Location: Sulphur Springs
Posted on: 04/18/2021


CDL A Established Team Driver Jobs - 6 Mos. OTR EXP Req'd - No Touch Freight
Description: Kennesaw Transportation is hiring CDL-A Established Teams. Don't Join a Company, Join our Family Today. Benefits: Team drivers average 1,700 a week just in mileage pay Teams earn up to
Company: Kennesaw Transportation
Location: Saltillo
Posted on: 04/18/2021

Restaurant Delivery - Start Delivering Today
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Tyler
Posted on: 04/18/2021

Christus Health: Lvn, Licensed Vocational Nurse - Primary Care - Mineola Clinic
Description: DescriptionSummary:Under supervision, the incumbent of this position provides nursing care to clinic patients within the states scope of LPN/LVN practice. Works collaboratively
Company: Christus Health
Location: Mineola
Posted on: 04/18/2021

CDL-A Established Team Driving Jobs - 6 Mos. OTR EXP Req'd - Earn Up To $.63 CPM
Description: Kennesaw Transportation is hiring CDL-A Established Teams. Don't Join a Company, Join our Family Today. Benefits: Team drivers average 1,700 a week just in mileage pay Teams earn up
Company: Kennesaw Transportation
Location: Overton
Posted on: 04/18/2021

Hiring CDL-A OTR & Regional Company Drivers
Description: Company Driver Benefits: .40-.50 /Mile Average Mileage 3,500 -4,000 Trucks can be taken home Flexible Schedule Paid Weekly Option for Health Benefits Regional or over the road Company Driver Requirements: (more...)
Company: West Motor - WKW
Location: Frankston
Posted on: 04/18/2021

CDL A Tank Driver
Description: Truck Driver - CDL 3,000 Sign on Apply below or text Driver to 888111 to find out more. We are a technology and applications leader with the industry knowledge and applications expertise to meet customer (more...)
Company: Messer North America INC.
Location: Fruitvale
Posted on: 04/18/2021

RN, Long Term Acute Care, Full Time, 7P-7A
Description: Advancing Healthcare Together - The Future of Healthcare is in East TexasWhy UT Health - East Texas Our People. Our people truly are our greatest strength. They make a massive difference in the amazing (more...)
Company: UT Health East Texas
Location: Tyler
Posted on: 04/18/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Plano RSS job feeds