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Application Support Administrator

Company: EPITEC
Location: Plano
Posted on: February 22, 2021

Job Description:

POSITION:Application Support Administrator JOB TYPE:Full Time, 12 Month Contract LOCATION:Plano, TX JOB SUMMARY FOR APPLICATION SUPPORT ADMINISTRATOR:

  • Leading Tech/Telecom client is seeking an Application Support Administrator RESPONSIBILITIES FOR APPLICATION SUPPORT ADMINISTRATOR:
    • Responsible for troubleshooting application and process issues. Conducts root cause analysis and proactively identifies potential issues/problems; communicates concerns and solutions to vendor, developers and internal clients as appropriate. Providing technical support to teams or individuals within the organization, internal clients and to external clients when required.
    • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date. Maintaining and updating technical documents and procedures. Always looking for opportunities to automate areas that can be automated.
    • Tests and evaluates Applications to ensure compatibility with internal Hardware/Software and processes. Tests and coordinates/participates in the deployment of application updates and application changes on all applicable systems.
    • Identify and execute appropriate communication methods to ensure team collaboration and providing technical status of the Application environment to essential IT personnel. Developing reports for teams across the business. Works closely with power users and system engineers to coordinate technical elements of an enterprise solution.
    • Provides support in identifying application solutions to meet business needs, including tool templates configuration, project management procedure development and report development.
    • Understands, targets and troubleshoots systems technical issues.
    • Effectively organizes, plans, schedules and controls project activities using the official tool of record.
    • Provides data quality assurance.
    • Helps create and documents reporting templates and processes..
    • Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers and clients.
    • Assists in the development of customized end user training with the ability to provide ad-hoc system training to users.
    • Responsible for coordinating and processing system access requests for resources REQUIRED EXPERIENCE FOR APPLICATION SUPPORT ADMINISTRATOR:
      • Bachelor's degree or Associates degree(Bachelor's Degree Preferred)
      • 1-3 years of technical experience in system administration, data analysis, computer science, or other areas closely related
      • Strong Technical Skills in math, statistics, and analysis
      • Good analytical skills to compile information into useful reports and presentations.
      • Strong Excel skills (v-lookups, pivot tables, auto-sum)
      • New system implementation experience
      • Experience managing the resolution of application and system issues that arise across a business. An Application Support Admin will have both business skills and technical IT knowledge, and demands an ability to manage multiple high-level tasks under pressure.
      • Experience with One Vizion Project management tool (currently in implementation phase -Will be required to learn to the tool, customizing templates, troubleshooting, system administration. Must be able to do ad hoc training on the tool.)
      • Telecom industry experience preferred.
      • System testing experience is a plus, does not need to be certified, someone who can understand the script and test field, someone who has good technical background. SKILLS AND QUALIFICATIONS FOR APPLICATION SUPPORT ADMINISTRATOR:
        • Analytical Skills include working with large amounts of data: facts, figures, and number crunching. Ability to see through the data and analyze it to find conclusions is required
        • Communication Skills are required in the performance of presenting findings, or translating data into an understandable document. Ability to write and speak clearly, easily communicating complex ideas.
        • Critical Thinking skills are required to look at the numbers, trends, and data and come to new conclusions based on findings
        • Must have precise attention to detail to ensure sure the analysis is vigilant and accurate to come to correct conclusions
        • Math Skills are needed to estimate numerical data, create equations, and calculate complex data BENEFITS
          • Medical, Dental, PTO, Holiday tailored to meet your needs. 401K/Match, $15,000 Life Insurance, Award-Winning Employee Care Program. Established and highly regarded reputation with Green Card and H1 processing.

Keywords: EPITEC, Plano , Application Support Administrator, Other , Plano, Texas

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