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NOC Support

Company: Tech Mahindra (Americas) Inc.
Location: Plano
Posted on: February 22, 2021

Job Description:

  • 7-12 Experience in the Optical Network Monitoring/ Maintenance/Provisioning/Deployment NOC experience preferable.
  • Keep track on customer orders/requests throughout the delivery lifecycle and resolve the rejected orders.
  • Analyze work queues, team tasks on daily, weekly & monthly basis to ensure the SLA compliance.
  • Build & maintain the strong & efficient working relationship with various functions across organization.
  • Manage and mentor the team to ensure and activities are processed as per the pre-defined KPI's.
  • Should have the in-depth knowledge of optical communication like dark fiber operation, NLD, ODN and FTTx networks.
  • Active, passive and logical Inventory management and reports creation.
  • Should have hands on experience in OTN/WDM network (Ciena 6500, Ciena Wave server, Nokia PSS, Cisco NCS , ADVA FSP 3K etc).
  • Must have the basic knowledge of switching and routing protocols like OSPF, BGP.
  • should handle network issue like link down, link fail, link flopping and packet drops and more Technical report generation and analyze for the client RFO/RCA.
  • Manage and co-ordinate tasks assigned to field team and TAC.
  • Live network/Dark fiber fiber monitoring and KPI reports generating.
  • Ring/Link utilization monitoring and re-directing the concern team for correction.
  • Experience with Zabbix tool. - provided by Dice

Keywords: Tech Mahindra (Americas) Inc., Plano , NOC Support, Other , Plano, Texas

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