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Technical Support Assistant

Company: PDS Tech, Inc.
Location: Plano
Posted on: January 12, 2021

Job Description:

PDS Tech Inc. is seeking candidate for Technical Support Assistant, located in Plano, TX.Summary: * Provides support to end customers via phone, email, and voice mail as needed on topics including but not limited to: troubleshooting front line customer mobile device issues, replacements, lost/stolen devices, wireless carrier orders for end users, activations/plan changes/. etc.* Provides support to customer/users where the product may be technical or sophisticated in nature. * Must be able to follow directions, best practices, and procedures outlined within a knowledge base and as directed by leadership. * Relies on instructions and pre-established guidelines to perform the functions of the job. * Works under immediate supervision and reports to a supervisor or manager. Prerequisites: * Requires HS Diploma/GED. * Candidate must have 1-2 years of customer facing experience in call center environment, service industry or the hospitality field. * Looking for entry level with 1-2+ years of experience in a Customer Facing role/Customer Service . * Need good knowledge of Mobile Devices-- Android or IOS devices-- Turn off, restart, bring up email-will assist in navigation and use of devices. PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:* Health insurance* Paid holidays* Weekly payroll* Immediate 401(k) eligibility* Completion Bonuses* Training* Please note availability of benefits may vary by positionPDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com$$$ PDS pays for referrals! $$$

Keywords: PDS Tech, Inc., Plano , Technical Support Assistant, Other , Plano, Texas

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