Appraisal Specialist
Company: CarMax
Location: Plano
Posted on: January 12, 2021
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Job Description:
7207 - Plano - 4448 W Plano Pkwy, Plano, Texas, 75093CarMax, the
way your career should be! General Summary:Under limited
Supervision, responsible for providing customer service and helping
to meet individual and store Appraisal Buy goals.Principle Duties
and Responsibilities:* Providing exceptional service throughout the
customer's experience.* Establishing rapport quickly, with all
types of customers, demonstrating confidence in your role and the
CarMax appraisal process* Communicating effectively both in-person
and over the phone to discover the customer's motivation to sell
their car and follow up with customers still deciding.* Serving as
an advocate for CarMax by sharing what makes us the smart
choice.Facilitating steps of the appraisal process, such as
discovery, delivering appraisal offer, and overcoming
objections.The ability to cope with pressure, difficult situations
and bounce back to present the same positive and energetic
experience to the next customer and everyone after that.*
Maintaining a working knowledge of CarMax products and
appropriately transitioning customers to the proper team if
additional opportunities are discovered* Collecting and
transcribing data in order to accurately input information for the
appraisal offer.* Seeking out opportunities for self-development,
participating in training, and welcoming and acting on feedback.*
Working in a fast-paced environment, with a high level of energy to
engage with multiple customers an hour.* Building and maintaining
strong relationships and demonstrating excellent teamwork.* Ability
to follow up and re-engage with customers to stay in continuous
contact with them.* Building and maintaining strong relationships
and demonstrating excellent teamwork.Job Specifications:Work
requires ability to:* Deliver exceptional customer service* Read,
interpret and transcribe data in order to maintain accurate
records* Multi-task in a high energy, fast-pace work environment*
Speak and listen effectively when dealing with internal and
external customers* Complete CarMax provided training and attend
scheduled meetingsWorking Conditions:* Pleasant but busy at times
noisy sales floor* Requires walking, bending or standing for
extended periods of time* Ability to work outdoors or in any
inclement weather for several hours* Flexible work hours with
shifts that may include nights, weekends, holidays* Requires CarMax
work clothing to be worn at all times when working in the store
(acquired through online uniform store)About CarMaxCarMax disrupted
the auto industry by delivering the honest, transparent and
high-integrity experience customers want and deserve. This
innovative thinking--around the way cars are bought and sold--has
helped us become the nation's largest retailer of used cars, with
over 200 locations nationwide.Our--amazing team of more than 25,000
associates work together to deliver iconic customer
experiences.--Along the way,--we help every associate grow their
career and achieve their best, at work and in their community. We
are recognized for our commitment to training and diversity and
are--one of the FORTUNE 100 Best Companies to Work For--.CarMax is
an equal opportunity employer, and all qualified candidates will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law.Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Plano , Appraisal Specialist, Other , Plano, Texas
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