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Non Sales Customer Service Representative

Company: DISYS
Location: Plano
Posted on: January 12, 2021

Job Description:

We have a Virtual (Remote) Customer Servicing role that may be perfect for you.Candidates must live within 100 miles of Richmond, VA; McLean, VA; or Plano, TX.In this role, you will assess customers' various needs to provide expert service and advocate for the best solution to their problems. The desire to minimize customer effort while showing a high level of passion and energy when problem solving will be essential. You'll have the opportunity to showcase your already comprehensive skill set and help our customers when they encounter problems both big and small.You have these qualities and skills:* Excellent verbal and written communication skills* A passionate for delivering best-in-class customer service* Strong critical thinking and problem-solving skills* Strong time management/multi-tasking skills in a virtual environment* Exceptional listening, questioning and technical troubleshooting techniques* A high level of autonomy, self-motivation and ethical self-management* Comfort with schedules that will most likely require afternoons or evenings and at least one weekend day with the potential for split days off* Availability to attend up to 6 weeks mandatory virtual training (Monday-Friday)* Reliable and predictable attendance* A secure home office environment that is free from background noise and distractions of any kind* The ability to sit in front of a computer fielding phone calls using multiple systems for extended periods of time or fielding complex case workJob Requirements:Work at Home Technology Requirements:* A reliable high-speed broadband Internet service provider (ISP):* Dial up or Satellite Internet service providers are not sufficient* ISP must be hardwired (Wifi prohibited)* The ISP speed/bandwidth must be 5 MBPS (minimum) or higher (10+ preferred)Basic Qualifications:* High School Diploma or GED* At least 2 years customer service experience OR at least 6 months work at home/virtual working experiencePreferred Qualifications:* Bachelor's Degree or military experience* At least 2 years of customer service experience in financial services or at least 2 years customer service experience in credit card services

Keywords: DISYS, Plano , Non Sales Customer Service Representative, Other , Plano, Texas

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