Client Operations Specialist
Company: Insight Enterprises, Inc.
Location: Plano
Posted on: January 12, 2021
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Job Description:
Requisition Number: 77251As a Client Operations Specialist,
you'll be responsible for providing customer service and managing
the sales processes for an assigned team of Account Executives.
Your role is to assist with quoting, ordering, account management,
mailbox and call management, part requests, report generation and
order fulfillment. You'll become our AEs go-to for pre-sales
support functions, including pre-qualification of accounts, product
pricing, research, configuration and product information.What
you'll do at Insight:* Connect with customers, partners and
internal stakeholders to solve problems in support of the
organization's sales requirements. This will require that you
prioritize and respond to incoming client calls and emails,
follow-up on all open client returns in a timely manner, follow
through to ensure orders are accurate, placed, fulfilled and
shipped and, all the while, keep the sales teams informed of
happenings within accounts.* Prepare, manage and submit sales
quotes accurately into the appropriate quote entry system. Research
technical information on product requests and ensure access to
procurement.* Manage pricing (agreement manager, contract module)
and work with vendors on special pricing. Ensure special bid
pricing is applied and correct cost is captured on every order
before order is released. You'll also be the one to ensure of
contract compliance, where necessary.* Assist in special projects
for clients and our sales teams: providing reporting, requesting
and setting up new client sold-to's, bill-to's, and ship-to's,
assisting clients with Insight web accounts and providing ad hoc
status updates.What you'll need to join Insight:* Bachelor's degree
(B. A.) from four-year college or university; or one to five years
related experience and/or training; or equivalent combination of
education and experience.* Ability to effectively present
information and respond to questions from groups of managers,
clients, other teammates needed.* Strong communication (verbal and
written), organization, problem solving and time management
skills.* Able to build relationships and quickly develop trust with
clients, as well as internal personnel.* Must be able to adhere to
tight service level agreements (SLAs) and be able to multi-task
effectively.The position described above provides a summary of some
the job duties required and what it would be like to work at
Insight. For a comprehensive list of physical demands and work
environment for this position, click here.Today, every business is
a technology business. Insight Enterprises, Inc. empowers
organizations of all sizes with Insight Intelligent Technology
Solutions--- and services to maximize the business value of IT. As
a Fortune 500-ranked global provider of digital innovation,
cloud/data center transformation, connected workforce, and supply
chain optimization solutions and services, we help clients
successfully manage their IT today while transforming for tomorrow.
From IT strategy and design to implementation and management, our
11,000 teammates help clients innovate and optimize their
operations to run smarter. Discover more at insight.com.* Founded
in 1988 in Tempe, Arizona* 11,000+ teammates in 21 countries
providing Insight Intelligent Technology Solutions--- for
organizations across the globe* $9.2 billion in revenue in 2018**
Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution
Provider 500* 2019 Adobe Americas Partner of the Year, 2019 Cisco
Global-Americas Partner of the Year, 2019 Intel IoT Solutions
Partner of the Year, Microsoft U.S. Azure Partner Choice Award for
Data/AI, Microsoft Azure Expert Managed Services Provider* Ranked
#23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on
the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the
Phoenix Business Journal 2019 list of Best Places to Work (Extra
Large Business)* Signatory of the United Nations (UN) Global
Compact and Affiliate Member of the Responsible Business Alliance*
Proforma to include PCM, Inc. for fiscal year ended Dec. 31,
2018Today's talent leads tomorrow's success. Learn about careers at
Insight: jobs.insight.com.Insight is an equal opportunity employer,
and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, disability status, protected veteran status, sexual
orientation or any other characteristic protected by law.Posting
Notes: Plano -- Texas (US-TX) -- United States (US) -- None -- None
-- US - Plano, TX --
Keywords: Insight Enterprises, Inc., Plano , Client Operations Specialist, Other , Plano, Texas
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