Workflow Specialist

Company: PDS Tech, Inc.
Location: Plano
Posted on: January 12, 2021

Job Description:

PDS Tech, Inc. is seeking a Workflow Specialist in Plano, TX.Summary: * Provides technical support to customers, wireless carrier orders for end users, including activation/plan changes/troubleshooting, order management during and after deployment in the plant. * Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. * Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software. * Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. * Provides support to customer/users where the product is highly technical or sophisticated in nature. * Works under immediate supervision. * Typically reports to a supervisor or manager. Activities include but are not limited to: * Daily order management. * Order entry. * Customer communication. * Existing Order follow up. * Help Desk Ticket management. * Wireless carrier's activities. * Activations & Plan/Feature Changes. * Troubleshooting. * General customer account support. --- Education Level- High School or equivalent required, some college preferredPDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:* Health insurance* Paid holidays* Weekly payroll* Immediate 401(k) eligibility* Completion Bonuses* Training* Please note availability of benefits may vary by positionPDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com$$$ PDS pays for referrals! $$$

Keywords: PDS Tech, Inc., Plano , Workflow Specialist, Other , Plano, Texas