Workflow Specialist
Company: PDS Tech, Inc.
Location: Plano
Posted on: January 12, 2021
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Job Description:
PDS Tech, Inc. is seeking a Workflow Specialist in Plano,
TX.Summary: * Provides technical support to customers, wireless
carrier orders for end users, including activation/plan
changes/troubleshooting, order management during and after
deployment in the plant. * Responds to situations where first-line
product support has failed to isolate or fix problems in
malfunctioning equipment or software. * Provides technical support
to field engineers, technicians and product support who are
diagnosing, troubleshooting, repairing and debugging complex
electro/mechanical equipment, computer systems, and/or complex
software. * Reports design, reliability and maintenance problems or
bugs to design engineering/software engineering. May be involved in
customer installation and training. * Provides support to
customer/users where the product is highly technical or
sophisticated in nature. * Works under immediate supervision. *
Typically reports to a supervisor or manager. Activities include
but are not limited to: * Daily order management. * Order entry. *
Customer communication. * Existing Order follow up. * Help Desk
Ticket management. * Wireless carrier's activities. * Activations &
Plan/Feature Changes. * Troubleshooting. * General customer account
support. --- Education Level- High School or equivalent required,
some college preferredPDS Tech, Inc. is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, sex, sexual orientation,
gender identity, religion, national origin, disability, veteran
status, age, marital status, pregnancy, genetic information, or
other legally protected status.Founded in 1977, PDS Tech, Inc. is
one of the nation's premier specialty staffing firms with 31
offices nationwide. We offer a full range of benefits including:*
Health insurance* Paid holidays* Weekly payroll* Immediate 401(k)
eligibility* Completion Bonuses* Training* Please note availability
of benefits may vary by positionPDS specializes in Engineering and
IT arenas including Aerospace, Defense, Electronics,
Telecommunications, Automotive, and Energy just to name a few. Our
reputation, track record, and years of continuous growth reflect
the commitment to quality that our employees and clients experience
first-hand. To find out more about PDS, please visit
www.pdstech.com$$$ PDS pays for referrals! $$$
Keywords: PDS Tech, Inc., Plano , Workflow Specialist, Other , Plano, Texas
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