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Business Services Coordinator

Company: Community Hospital Corp
Location: Plano
Posted on: January 12, 2021

Job Description:

The Business Services Coordinator is responsible for the daily editing, reconciliation and upload of electronic charge files from Host Hospitals and to serve as a key liaison between the external CBO (HRG) and the LTACHs in the Post Acute Division.Skills and Knowledge* Thorough understanding of medical billing, collections and payment posting, revenue cycle, third party payers, Medicare/Medicaid: strong knowledge of state(s) and Federal payer regulations* Sufficient knowledge of policies and procedures to accurately answer questions from internal and external customers* Possess excellent negotiation skills, including the tact required for securing payment or discussing patient finances.* Skill in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public* Skill in developing, implementing and administering work processes* Exhibit strong customer service to vendors, hospital staff and co-workers* Ability to conduct independent analysis solve problems* Ability to pay attention to details and meet deadlines* Ability to communicate and relate well with multiple audiencesExperience* Minimum of 2-3 years Hospital Insurance/Healthcare Billing and Collections.* LTACH revenue cycle management experience with a consistent track record of achieving metrics preferred.* Minimum two (2) years supervisory experience successfully resolving a variety of staffing issuesEducationHigh School graduate or equivalent preferredJob Requirements:Major Responsibilities* Handle external attorney requests for affidavits and medical records* Coordinate with HRG incoming phone calls from insurance companies* Review and approve selected CBO Communication Log entries* Review selected documentation in patient accounting system to help ensure accuracy in patient accounts* Receive and review daily documents that arrive at the corporate office and scan appropriate information to HRG* Attend weekly phone conference with CBO to improve efficiency and communication with CBO* Work with external third party collection company for self pay accounts* Assist with month-end process related to review of A/R to G/L reports* Learn HCS Agility; provide resources to LTACH personnel in field to help them with patient registration* Works with HRG staff to ensure timely and accurate posting of payments to patient accounts* Assist LTACH CBO Manager and CFO with Medicare Credit Balance Reports * Assist LTACH CBO Manager and Controller with patient refund requests* Ensures that all charge upload from Host Hospitals are entered accurately and timely in the patient's account each day* Ensure documentation of verification information in patient accounting system* Maintains contacts with key hospital contacts to obtain and analyze additional patient information to document and process billings.* Participates in the development and implementation of operating policies and procedures* Estimates as needed specific Medicare estimated payments on patient accounts using NALTH Calculator and reconcile as necessary to calculation in the patient account system* Reviews and interprets operational data to assess need for procedural revisions and enhancements; participates in the design and implementation of specific systems to enhance revenue and operating efficiency.* Reviews patient applications for assistance under the hospitals' Financial Assistance Policy and makes recommendations for approval of calculated adjustments if appropriate.* Reviews for accuracy selected Medicare-related documents (Medicare Bad Debt log, Medicare Credit Balance reports).* Performs other miscellaneous job-related duties as assigned.

Keywords: Community Hospital Corp, Plano , Business Services Coordinator, Other , Plano, Texas

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