Mortgage Closing / Title Representative

Company: Aerotek
Location: Plano
Posted on: January 11, 2021

Job Description:

Description:*Strong written communication skills*Desire to support all customers as quickly as possible*Reading and researching the loan properly to understand which team needs to respond to the customer *Problem solving and critical thinking skillsReview pipeline of all loans within assigned client segment for invalid stipulations or identification of alternative solutionsIdentify and resolve client issues/friction and escalate to management as appropriateWork with internal Account Executives to deepen client relationships and drive repeat businessInteract with multiple departments to expedite processing and/or issue resolution Manage inquiries to other Client Support functions to ensure consistency and accuracyMaintain communication channels with internal and external partnersLead onboarding and training for new clientsManage individual SLAs and turn times on all loans in their pipelineConduct quarterly book reviews and loan level file review Use all resources to resolve loan issues escalated by the client, sales or managementComplete special assignments necessary to support business strategyPerform other related duties as required and assignedTop Skills Details:Strong Customer Service ExperienceStrong analytical and communication skillsAbility to problem solve loan status and mortgage a plusSoft Skills Needed: Demonstrates expertise in a variety of Industry concepts, practices & procedures.Demonstrate ability to plan and execute stated goalsBasic software proficiency including Microsoft Office Suite.Communication - Excellent communication skills with the ability to interact with all levels of external clients and internal leadership and think in a About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Plano , Mortgage Closing / Title Representative, Other , Plano, Texas