Mortgage Closing / Title Representative
Company: Aerotek
Location: Plano
Posted on: January 11, 2021
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Job Description:
Description:*Strong written communication skills*Desire to
support all customers as quickly as possible*Reading and
researching the loan properly to understand which team needs to
respond to the customer *Problem solving and critical thinking
skillsReview pipeline of all loans within assigned client segment
for invalid stipulations or identification of alternative
solutionsIdentify and resolve client issues/friction and escalate
to management as appropriateWork with internal Account Executives
to deepen client relationships and drive repeat businessInteract
with multiple departments to expedite processing and/or issue
resolution Manage inquiries to other Client Support functions to
ensure consistency and accuracyMaintain communication channels with
internal and external partnersLead onboarding and training for new
clientsManage individual SLAs and turn times on all loans in their
pipelineConduct quarterly book reviews and loan level file review
Use all resources to resolve loan issues escalated by the client,
sales or managementComplete special assignments necessary to
support business strategyPerform other related duties as required
and assignedTop Skills Details:Strong Customer Service
ExperienceStrong analytical and communication skillsAbility to
problem solve loan status and mortgage a plusSoft Skills Needed:
Demonstrates expertise in a variety of Industry concepts, practices
& procedures.Demonstrate ability to plan and execute stated
goalsBasic software proficiency including Microsoft Office
Suite.Communication - Excellent communication skills with the
ability to interact with all levels of external clients and
internal leadership and think in a About Aerotek:We know that a
company's success starts with its employees. We also know that an
individual's success starts with the right career opportunity. As a
Best of Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Plano , Mortgage Closing / Title Representative, Other , Plano, Texas
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