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Level III Service Desk Specialist

Company: Prudent Technologies and Consulting
Location: Plano
Posted on: November 22, 2020

Job Description:

Direct-Hire opportunity for a Level II Level III Help Desk Analyst to work on-site with established client at their brand new beautiful state-of-the-art campus in McKinney, TX. Level II Help Desk Specialist - Up to 50K conversion salary Level III Help Desk Specialist - Up to 60K conversion salary Job Description Provides Tier 1-3 service to approximately 3,600 end users for clients' corporate office location, as well as approximately 250 Branch locations. Responds promptly to Service Desk Requests assigned via BMC Track-It Work Orders (ldquoWork Ordersrdquo) andor answered via Automated Call Distributor (lsquoACDrsquo) Support Center Hotline phone callsmessages. Ensures all Service Desk Incidents and Requests are documented and tracked via Work Orders. Follows through on all assigned Work Orders in a timely manner to meetexceed customer expectations. Conducts Active Directory end user maintenance (including, but not limited to user account creation, unlocking accounts and password resets). Effectively troubleshoots and triages customer hardware and software issues (and escalates in accordance with established processes and procedures). Follows established standards for deployment of hardware and software. Assists with Team Projects (as needed). Participates in after-hours On Call rotation. Mentors and provides training to junior Team members. Technical Skills Microsoft Windows XP78.110 Microsoft Office 201320160365 Mobile Devices AndroidiOS In addition, advanced troubleshooting skills are required using various toolsets such as browser search engines, systems administration tools, and scripting and automation tools.

Keywords: Prudent Technologies and Consulting, Plano , Level III Service Desk Specialist, Other , Plano, Texas

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