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Product Strategy/Support Mgr - Client Insights VP

Company: JPMorgan Chase Bank, N.A
Location: Plano
Posted on: September 17, 2020

Job Description:

Vice President Support Management Jobs in Plano, TX. Jobs. Jobs. Interviews. Product Strategy/Support Mgr - Client Insights VP. The Insights and Reporting - Client Insights Product Owner will partner heavily across Product, IT, Servicing/Operations, Digital, Client Segment Strategy and key client-facing teams to lead a critical initiative within the new Wholesale Payments pricing and billing platform (i.e. Caliber). This individual will drive strategy, client experience, product roadmap, KPIs/metrics and technical execution with an objective to deliver a global strategy across all Wholesale Payment products allowing for integrated billing statements to clients of all sizes and JPMS. This VP role requires extensive experience in product strategy and execution and will have the following responsibilities:. Create and drive the Client Insights roadmap within the Insights and Reporting Domain:. • Work with cross-functional partners to create a client-focused vision, strategy and roadmap taking into account the various use cases / customer journeys across Wholesale Payments products, regions and customer segments. • Create working POCs/prototypes to obtain internal and external feedback & input on the capabilities / client experience and pressure test business case assumptions. • Partner with Program Management and Technology to create a multi-generational delivery plan based on client journeys and use cases maximizing ROI. Lead delivery of an enhanced client experience:. • Own the multi-generational product development releases in an agile environment, including crafting epics / user stories and driving solutions & prioritization based on business case assumptions. • Enhance capabilities for consolidated digital statement delivery and interactive statements across product families, segments and regions. • Determine the most appropriate approach for delivering client insights, e.g. statements vs reporting vs dashboards. • Deliver enhanced product and billing notifications / alerts. • Simplify client reconciliation processes through innovative use of analytics. • Address immediate opportunities for development and target platform vision. • Own the delivery tradeoffs, issues and risks in partnership with Technology and Operations. • Ensure comprehensive testing and successful delivery, including minimal defects and the client pilot phase. • Partner with cross-domain Product Owners to define a consistent and scalable data strategy. • Work closely with Domain project managers to craft executive updates and materials. Required Skill/Experience. • 7 years+ in a Product Strategy / Manager role, preferably experience in B2B payments. • Previous cross-functional experience across JPMC, including day-to-day interactions with stakeholders in Product, Technology, Operations, Finance, Migrations and Commercialization / Go-to-Market across LOBs. • Extensive strategy and product development lifecycle experience; Proficient in Agile methodology and various stakeholder roles; ability to work across teams and influence priority and importance of initiatives from fact-based business case rationale. • Experience leveraging utilities to deliver similar functions across multiple channels. • Ability to interact with colleagues at all levels, in a peer-like way, and achieve goals without direct control over all resources. • Exceptional presentation skills; significant experience developing and delivering compelling Power Point presentations that "tell a story" and enable decisions to be made. • Partner across the program to deliver an exceptional client experienceJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.. Equal Opportunity Employer/Disability/Veterans. Get alerts to jobs like this, to your inbox.

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JPMorgan Chase Bank, N.A.3.9?

Keywords: JPMorgan Chase Bank, N.A, Plano , Product Strategy/Support Mgr - Client Insights VP, Other , Plano, Texas

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