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Assistant Vice President, Mortgage Fulfillment

Company: PennyMac Loan Services LLC
Location: Plano
Posted on: September 13, 2020

Job Description:

PennyMac is an equal opportunity employer. PennyMac values diversity and is committed to creating an inclusive environment for all employees. Pursuant to PennyMac’s Equal Employment Opportunity (EEO) policy, all qualified applicants will be considered without regard to any protected characteristic under state, federal, or local law, including, but not limited to race, color, creed, religion (including religious dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression), national origin (including language use or possession of a driver’s license issued under Vehicle Code § 12801.9), citizenship, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, sexual orientation, status as a victim of domestic violence, assault or stalking, military or veteran status, and/or political affiliation or activity.

We encourage applications from all qualified candidates and will reasonably accommodate applicants’ needs in accordance with applicable law throughout all stages of the recruitment and selection process. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to EmployeeRelations@pnmac.com .

In your email please describe specific accommodation you are requesting and the position for which you are applying. Information received relating to accommodation will be addressed confidentially.

Arizona Mortgage Banker License # 0911088 . Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act. Colorado: Regulated by the Division of Real Estate. Colorado office: 700 17th St, Suite 200, Denver, CO 80202, (866) 436-4766 . Georgia Residential Mortgage Licensee #33027. Massachusetts Mortgage Lender License # ML35953. Minnesota: This is not an offer to enter into an agreement and an offer may only be made pursuant to Minn. Stat. §47.206 (3) & (4). Licensed by the N.J. Department of Banking and Insurance. North Carolina Permit No. 104753, 112228, 112874, 112877. Rhode Island Lender License # 20092600LL . Texas office: 2201 W. Plano Parkway, Suite 150 and 300, Plano, TX 75075. Washington Consumer Loan License # CL-35953. For more information, review PennyMac’s state licenses and important notices . Loans not available in New York. Some products may not be available in all states. Information, rates and pricing are subject to change without prior notice at the sole discretion of PennyMac Loan Services, LLC. All loan programs subject to borrowers meeting appropriate underwriting conditions. This is not a commitment to lend. Other restrictions apply. All rights reserved. (2019)

Assistant Vice President, Mortgage Fulfillment Requisition ID 20-15790

Location US-TX-Plano

Position Type Regular

Category Retail Mortgage Operations

Education Bachelor's Degree

Years of Experience 7

Overview Lead multiple teams with a focus of providing support across all fulfillment channels. Function as a key contributor in workflow management, new initiatives, process development and culture building. Key functions include monitoring workflows and queues to ensure service levels are met, developing process improvements or actively seeking methods to streamline business processes and managing and setting goals for a team.

Job Description Establish goals and objectives for the department in alignment with overall divisional goals

Lead multiple teams focused on providing support to the mortgage fulfillment division

Manage, monitor and measure the performance of queues and processes

Operate risk management controls to ensure compliance with federal and state regulations

Oversee coordination within multiple divisions and across all areas within PennyMac to ensure consistent and proper execution

Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions

Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality

Support, recommend and implement technology initiatives

Responsible for communicating monthly results to Management on departmental performance objectives

Monitor performance of staff according to established standards

Act as the main point of escalation for all issues within the functions

Preform capacity and staffing planning to ensure adequate service levels are met

May be required to support new business initiatives through demonstration of existing management capabilities

Perform other related duties as required and assigned

Demonstrate behaviors which are aligned with the organization’s desired culture and values

Ideal Candidate will have the following: Bachelor’s degree in Bus Administration, Finance or related field preferred, or equivalent direct industry experience

Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)

Strong analytical skill set

Excellent presentation and organizational skills; ability to collaborate, manage and expand relationships across the organization and with all levels of management

Ability to work with data, spot trends and draw conclusions

Ability to work independently with minimal supervision

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Keywords: PennyMac Loan Services LLC, Plano , Assistant Vice President, Mortgage Fulfillment, Other , Plano, Texas

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