Hardware Technical Support

Company: Metabyte
Location: Plano
Posted on: March 19, 2023

Job Description:

Samsung SDS America, Plano, TX, 75023

Pay: $24.00 - $27.75 an hour
Full-Time
Benefits: Health Insurance, Dental Insurance

Job Description

Samsung SDS is looking for a stellar Hardware Technical Supporter to support the team in Plano, TX. If you're great at multitasking and have excellent hardware skills, then we want to talk to you!

As a Hardware Technical Supporter you will be responsible for assisting with the management of the lifecycle of all corporate-owned IT hardware assets (laptops, desktops, etc.) in accordance with best practices and internal processes and procedures. Experience with hardware lifecycle management is required.

This job at Samsung SDS is being filled by Teamanics, Metabyte's rapidly growing peer network. Employment through Metabyte, Inc.

Responsibilities for Hardware Technical Support

Understand the lifecycle status framework as defined by the ITAM Program
Support implemented Operational processes as required for Hardware Families/Classes
Process lists of retired assets and reconcile against disposal vendor data as required to ensure compliance to established SLA's
Support physical stockroom inventory efforts
Govern repository Data for Hardware Families/Classes in Operation
Monitor Asset Management Data as defined in Daily Checklists and notify responsible areas of any required changes/corrections
Manage shrink reporting (Deployed, Stock, etc.)
Perform Reconciliations and Data Analysis as required
Work with the Implementation team on moving new Hardware Families/Classes to Operations
Provide ad-hoc reporting on asset data as needed
Write & Update procedures to support Hardware Asset Management
In depth knowledge of asset lifecycle and best practices with a strong focus on data quality.
Exercise independent judgment and decision-making on complex issues regarding job duties and related tasks, and works under minimal supervision
Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.
Will report to the Lead, Service Offering Management, IT Ops-IT Service Operations

Requirements for Hardware Technical Support

Bachelor's Degree or equivalent work experience
3+ years of Hardware Asset Management experience
Experience with any Asset Management toolset
Proficient in Microsoft Office Applications (Access, Excel, PowerPoint) with a strong knowledge of MS Excel and Access

Job ID: SDSA00048 - 419f8e25-6012-437c-ae01-ca683cfa280e%25963292% %%techhelp%%

Keywords: Metabyte, Plano , Hardware Technical Support, IT / Software / Systems , Plano, Texas