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Technical Support Engineer (SOAR) - Remote

Company: Splunk
Location: Plano
Posted on: November 23, 2022

Job Description:

Splunk is seeking a Technical Support Engineer to provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, fix and resolve customer problems, collaborate with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing marketplace of solutions, and more. Responsibilities: Develop a deep understanding of the Splunk SOAR product Work directly with customers and partners to provide On Prem and Cloud Support Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments Create knowledge base articles and other documentation to assist customers Reproduce customer issues, file bug reports, raise issues to engineering and be the bridge between customers and SOAR developers Assist in developing support tools to help solve customer issues Requirements: Works well as part of a team and contributes to continuous improvement Must have experience in: UNIX systems (Linux, Solaris, AIX, HP-UX), Python, RabitMQ, Messaging Service Knowledge, PostgreSQL Good understanding of Relational Databases Experience in operating in a Cloud environment and container knowledge for action broker troubleshooting Working knowledge in Windows, and Mac OS X Experience in a Technical Support or Service Engineer capacity Experience working with Development teams and bug reporting ticket systems Experience with network security and log analysis Experience in AWS or any Cloud Provider would be a plus Outstanding verbal/written communication skills, and relationship building capabilities Excellent time management skills with the ability to prioritize customer issues effectively Passionate about technology with a strong desire to work in a fast-paced technical environment Education: Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experience Thank you for your interest in Splunk

Keywords: Splunk, Plano , Technical Support Engineer (SOAR) - Remote, IT / Software / Systems , Plano, Texas

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