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Senior Switch Translations Engineer

Company: Altice USA
Location: Plano
Posted on: August 4, 2022

Job Description:

Job Description Job Description Overview We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We're building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning. Responsibilities The Telecom Engineer will be responsible for the analysis, evaluation of existing call translations/Call routing/traffic management services and technologies as well as the recommendation of additions, improvements and optimizations, and changes in the routing and infrastructure. This includes but not limited to thorough understanding of Signal Transfer Point (STP), ENUM, Call Agents, Centralized Routing Services, Media / Trunking Gateways, Routing / Translations, and Traffic Planning and Reporting. Responsible for the maintenance, integration and validation of existing and next generation products and services such as Mobile Voice solution and Fixed Line solution. Develops and executes maintenance policies and procedures to ensure that performance metrics are met for the voice core. Responsible for technical troubleshooting and mitigation strategies related to network outages and individual issues escalated by Network Operation Center and Voice Operation team and maintaining the appropriate service level agreement. Provides technical guidance to operations team in evaluation and migration of legacy voice core to next generation core. Participates in Root Cause Corrective Action reviews to analyze major outages that occur in the system. Leads the analysis of performance and outage data and recommend system technical, process, monitoring and control actions / improvements. This person will manage and continue to improve the process for promoting changes (hardware, software and content) into the production systems. Provides support for internal departments and organizations on technical clarifications and customer facing issues. Provides technical updates to upper management regarding trending issues or troubles. Performs other duties and participates in projects when required. The perfect candidate will be innovative, motivated and driven in an aggressive, fast-paced environment that is both fun and collaborative. Qualifications Degree in Computer Science or Electrical Engineering, or equivalent work experience is required Primary Skills- 5 or more years of complex translation work experience- Ribbon/Nortel/Genband CS2K/C20 preferred; Metaswitch and/ or 5ESS nice to have Both Class 4 and Class 5 translations- Experience in building out new markets to include new NPA--s, new rate centers, and new LATA--s. Implements and troubleshoots call features, LNP, E-911, and others as needed Implements Operator, Directory Assistance, and other translations Routes traffic to local and IXC trunk groups as well as utilizing TNS selectors and OZZ codes Use of LERG to maintain accurate translations Experience in design and deployment of service provider solutions with deep experience in translations 7 or more years of Telecom experience or relevant work experience Expert knowledge and experience in key VoIP signaling protocols such as SIP and Media protocols such as RTP and SRTP Thorough understanding of call processes between end to end systems Willingness to learn/train in Metaswitch and 5ESS translations to become proficient across all platforms. Secondary Skills- Experience with Metaswitch SBCs / Titan STPs / Titan ENUM/Titan CRE Expert knowledge in design and implementation of Header and Message Manipulation Rules Experience and strong knowledge in SIP, SDP, DIAMETER, RTP, RTCP and Transcoding Possesses thorough understanding of Session Initiation Protocol (SIP) signaling call flows and ability to analyze and perform deep-dive packet analysis Strong interpersonal and communication skills are necessary Ability to solve problems quickly and completely as well as demonstration of strong decision-making skills Ability to multi-task and adjust priorities based on workload Ability to work rotating Standby support Valid Driver's License, satisfactory driving record required Ability to work a flexible schedule needed. Provides a rotating standby support to ensure continued reliability and availability of respective voice platforms and services. Also will work some over-night maintenances. Must be available for field visits footprint wide on surveys, maintenance quality concerns and outage issues. Must be available to travel, occasionally, offsite for training, seminars and other business-related events Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Keywords: Altice USA, Plano , Senior Switch Translations Engineer, IT / Software / Systems , Plano, Texas

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