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Director, P&C Claims Digital/Technical Product Management

Company: United Services Automobile Association
Location: Plano
Posted on: June 25, 2022

Job Description:

Purpose of Job We are seeking a talented Director level candidate with P&C claims experience. This position can be worked either 100% remotely from home or from our corporate office in San Antonio, TX or one of our regional offices located in Plano, TX, Charlotte, NC, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL.

Introduction: The candidate selected for this opportunity will lead a team of Digital Product Managers driving efforts across mobile, web, IVR and conversational capability investments. At the same time, this is a true leadership opportunity to collaborate with operational and enterprise partners on the approach we take to digitally enabling the claims experience for service members and their families.

Summary
Leads teams of Digital or Technology Product Managers responsible for the strategy, ideation, definition, development and performance of digital and technology products and their experiences for USAA and its members. Oversees highly complex or strategic initiatives typically requiring confidentiality and enterprise-level visibility. Collaborates with Business and Technology stakeholders to lead a team responsible for tackling complex and challenging problems while maintaining situational awareness of the market to maximize the product portfolio. Focuses on the operational effectiveness, goals, and performance of the team and their products or product line (or set of product experiences), ensuring strategic alignment within a product portfolio.

About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. Job Requirements Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives.
Manages day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery.
Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or "vertical" market.
Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.
Applies product management expertise in state-of-the-art digital and technology domains.
Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions.
Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.
Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions.
Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders.
Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers, and other stakeholders to ensure successful product strategies and product/ feature launches.
Minimum Education:
Bachelor's degree OR 4 years of related experience in addition to the minimum years of experience required may be substituted in lieu of degree.

Minimum Experience:
8+ years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; -OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.

3+ years of direct team lead or leading matrixed or cross-functional teams.

Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy.

Solid business acumen combined with strong technical and customer experience foundations.

Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards.

Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.

Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

Ability to excel in a dynamic environment with shifting priorities and a high degree of independence.

Demonstrated people management skills.

Preferred Education/Experience:
8+ years of deep claims business technology subject matter expertise

Proven track record of converting Guidewire ClaimCenter capabilities into meaningful digital experiences

Experience in the Property & Casualty Insurance Industry

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $135,200 - $243,500* (this does not include geographic differential, it may be applied based on your work location)
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. - These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. - Additionally, our career path planning and continuing education assists employees with their professional goals.
Please click on the link below for more details.
USAA Total Rewards
Relocation assistance is not available for this position.

Keywords: United Services Automobile Association, Plano , Director, P&C Claims Digital/Technical Product Management, IT / Software / Systems , Plano, Texas

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