Sr. Tier 2 NOC Engineer
Posted on: June 25, 2022
Comcast Business offers technology solutions ranging from
Ethernet, internet, and WiFi connectivity to voice, television, and
managed Enterprise solutions to power businesses of all sizes to
perform better. From small businesses to mid-market and large
Enterprise organizations, Comcast Business serves business
customers across the country. Powered by an advanced, Gig-speed
network and backed by 24/7 technical support, Comcast Business is
one of the largest contributors to the growth of Comcast Cable. The
organization is the nation's largest cable provider to small and
mid-size businesses and has emerged as a force in the Enterprise
market, recognized by leading industry associations as one of the
fastest growing provider of Ethernet services.
Job Summary The Sr. Tier II NOC Engineer is responsible for
configuring and troubleshooting Masergy solutions to resolve the
customers' technical concerns. The person will act as liaison
between the customer and other internal teams. The person must have
the ability to work in complex networking environment and ensure a
smooth operation of the network in order to provide a maximum
performance and availability to the customers. A quick thinker who
is able to multitask several issues at once and a fast learner. The
person must be flexible to work shift hours and be available for
one weekend day (Sat or Sun).
Troubleshoot escalated issues with external customers and
Work with service providers and vendors to drive issues to
Carry out maintenance activities according to engineering MOP's
Configure routers, firewalls and NIDs using standard and
Perform circuit, router and firewall activations for new and
Perform maintenance and grooms of T1, E1, DS3, OC3, OC12 and high
capacity Ethernet circuits
Investigate and complete a Reason For Outage (RFO) reports on all
Mentor and help train Tier I NOC Analysts
Accept call overflows for frontline NOC support team during major
Learn and understand Masergy's products and services, navigation
tools of all applications needed in the processes and observing
SLAs and performance measurements assigned.
Ensure configurations meet customer expectations as well as
industry and product standards.
Additional duties as assigned.
Bachelor's Degree in computer science or related field.
Minimum seven (7) years' experience working in LAN/WAN
implementation or support role (Implementation/troubleshooting
responsibilities include routers, switches, firewalls and NIDs),
preferably from a service provider company.
Very strong hands-on experience with Alcatel (Nokia) ESP, Cisco
routers and switches, Fortinet firewalls, Overture and Adva
Extensive experience in configuring, implementing, and maintaining
a high availability network environment.
CCNP/CCSP level equivalent experience is a must.
CERTIFICATES / LICENSES / REGISTRATIONS
Certification on CISCO CCNP and above, LINUX, MCITP, Python,
Fortinet NSE 4 and above or similar is preferred.
While possessing the stated degree is preferred, Comcast also may
consider applicants who hold some combination of coursework and
experience, or who have extensive related professional
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to
compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That's why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation and benefits summary on our careers
site for more details.
Keywords: Comcast, Plano , Sr. Tier 2 NOC Engineer, IT / Software / Systems , Plano, Texas
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