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Sr. Tier 2 NOC Engineer

Company: Comcast
Location: Plano
Posted on: June 25, 2022

Job Description:

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.
Job Summary The Sr. Tier II NOC Engineer is responsible for configuring and troubleshooting Masergy solutions to resolve the customers' technical concerns. The person will act as liaison between the customer and other internal teams. The person must have the ability to work in complex networking environment and ensure a smooth operation of the network in order to provide a maximum performance and availability to the customers. A quick thinker who is able to multitask several issues at once and a fast learner. The person must be flexible to work shift hours and be available for one weekend day (Sat or Sun).
Job Description
Troubleshoot escalated issues with external customers and network/telecom providers
Work with service providers and vendors to drive issues to resolution
Carry out maintenance activities according to engineering MOP's
Configure routers, firewalls and NIDs using standard and non-standard templates
Perform circuit, router and firewall activations for new and existing customers
Perform maintenance and grooms of T1, E1, DS3, OC3, OC12 and high capacity Ethernet circuits
Investigate and complete a Reason For Outage (RFO) reports on all network outages
Mentor and help train Tier I NOC Analysts
Accept call overflows for frontline NOC support team during major outages
Learn and understand Masergy's products and services, navigation tools of all applications needed in the processes and observing SLAs and performance measurements assigned.
Ensure configurations meet customer expectations as well as industry and product standards.
Additional duties as assigned.

Bachelor's Degree in computer science or related field.

Minimum seven (7) years' experience working in LAN/WAN implementation or support role (Implementation/troubleshooting responsibilities include routers, switches, firewalls and NIDs), preferably from a service provider company.
Very strong hands-on experience with Alcatel (Nokia) ESP, Cisco routers and switches, Fortinet firewalls, Overture and Adva NIDs
Extensive experience in configuring, implementing, and maintaining a high availability network environment.
CCNP/CCSP level equivalent experience is a must.

Certification on CISCO CCNP and above, LINUX, MCITP, Python, Fortinet NSE 4 and above or similar is preferred.

Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Keywords: Comcast, Plano , Sr. Tier 2 NOC Engineer, IT / Software / Systems , Plano, Texas

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