Fiber Network Field Tech
Company: Frontier Communication
Posted on: June 25, 2022
Job ID: 7728
Title: Fiber Network Field Technician
Location: Plano, TX
Post Dates: 6/16/22 - 6/23/22SummaryResponsible for tasks assigned
by the Company in connection with service order and repair activity
on fiber network facilities between and including the
customer-serving terminal and into the customers premise, as well
as installation activity at the fiber hub. These tasks may include,
but not be limited to, installation and maintenance of voice, data
and video equipment and/or service at the customer premise. In
addition to providing revenue enhancing offers to the customer.
Performs other duties as required.General DutiesDuties include, but
are not limited to, the following:
A. Installs, removes, rearranges, programs, tests, troubleshoots
and maintains fiber network services.
B. Installs and configures routers, set top boxes. Interacts with
Advanced Technical Services as needed. May install appropriate
inside wire/cable (such as Cat 5E, Coaxial cable).
C. Installs, maintains and repairs outside and inside fiber
equipment/facilities including inside wiring and fiber jumpers at
the distribution hub. Activates the ONT, STB and router at customer
D. Interfaces with customer to negotiate the placement of
equipment. Trains the customer on how to use the new equipment.
Ensures the customer is satisfied with the work that has been done.
Responds to inquires and provides follow-up.
E. Interprets schematic work order drawings to determine job
specifications and installation needs. Orders and/or obtains
required equipment. Effects problem solving where appropriate.
F. Utilizes various test equipment to analyze equipment trouble and
takes appropriate maintenance action.
G. May be required to perform other duties of the Customer Zone
Technician II classification.
H. May be required to perform additional duties and tasks as
required by the Company.
A. Tests Results obtained in standard tests for this position must
meet minimum requirements established by the Company, in accordance
with Company policy.
B. Must meet Frontiers standards of professionalism in
communications and appearance.
C. Must wear Frontier branded attire. Wears appropriate safety
apparel and isaware of and follows all established safety practices
D. Ability to sell voice, data and video products/services.
E. Ability to identify and distinguish audible tones/levels and
F. Ability to work in confined areas.
G. Ability to lift and carry tool boxes, drop wire, parts
containers and installationloads, test equipment, etc.
H. Ability to work aloft. In some areas, pole climbing may not be a
requirement; forlocations where pole climbing is required, a
candidate must meet the coursequalification standard.
I. Ability to lift, carry, set-up, climb and take down ladders.
J. Ability to communicate naturally and pleasantly over the
K. Ability to professionally communicate extensively in person
L. Requires alertness and attention to detail. Ability to work
M. A valid drivers license. Able to meet medical and driver
certification requirementsas established by the DOT Federal Highway
Safety Act. Not restricted todaylight hours. May require more
specialized drivers license based on StateLaws and Regulations.
N. Able to read and interpret architectural, electrical wiring
O. Able to operate applicable test equipment.
P. Must be available to work tours as scheduled including nights,
weekends, andholidays and for callouts and/or overtime as
Q. One year of experience in one or a combination of: Cable
Splicer, CustomerEngineer-Data Application, Customer Equipment
Technician, Customer ZoneTechnician II, Customer Zone Technician I,
Equipment Installer, Fiber CustomerSupport Analyst, Fiber Network
New hires must be fully vaccinated against COVID-19 by their start
date with the company (or have been granted a religious or medical
Degree in electronics technology from an accredited or recognized
educationalinstitution or equivalent experience.Required
Keywords: Frontier Communication, Plano , Fiber Network Field Tech, IT / Software / Systems , Plano, Texas
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