Senior Analyst - Technology Operations Support

Company: Kforce Technology
Location: Plano
Posted on: May 15, 2022

Job Description:

RESPONSIBILITIES:Kforce has a client looking for a Senior Analyst - Technology Operations Support in Plano, TX. Essential responsibilities of this position are as follows:

• Senior Analyst will design and create end to end support life cycle including self-service tools and documentation
• Partner with engineering and product teams to provide guidance for all things support on new technology and projects
• Responsible for associate training for Tier 2 and Tier 1 associates
• Assess issues and provide solutions for problems that cannot be handled by Tier 1
• Provide Executive level support
• Research problems and partner with outside teams for resolution
• As a Senior Analyst, you will assist with the administration of computer security policies and vulnerability checks using established policies and procedures
• Assist with the implementation of tactical projects and software releases using predefined project methodologies
• Provide 24x7 support for critical production systems; Be available for after-hours maintenance activities; Diagnose and troubleshoot
• Responsible for mentoring others in best practices, procedures, and concept
• Delivers solutions through building consensus in both business and technical perspectives Job Requirements:REQUIREMENTS:
  • 4+ year degree in IT related course of study
  • 4+ years of experience within the IT industry
  • 4+ years of experience in Windows Operating Systems, Windows, IP based networks, Microsoft Office products, MAC OS, and peripheral equipment (printers, scanners)
  • Delivery focused with the ability to drive tasks forward and meet demanding deadlines; Ability to work independently and manage multiple task assignments
  • Excellent written and oral communication skills; Communicate effectively with a wide range of audience internally and externally
  • Self-motivated and self-learner; Solid problem investigation, diagnosis, and solving skills with the ability to exercise mature judgement
  • Strong sense of ownership, customer service, and integrity demonstrated through clear communication and positive action
  • Ability to use a wide variety of open source technologies and cloud services
  • Experience implementing and maintaining highly secure infrastructure solutions Experience with multiple hardware/software platforms:
    • Windows 10
    • MAC OS
    • Microsoft Office 365
    • Support of IP Phones
    • Support of Network and Wireless Infrastructure
    • Mobile Devices
    • Virtual Desktops
    • Intermediate PowerShell knowledge Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Plano , Senior Analyst - Technology Operations Support, IT / Software / Systems , Plano, Texas