Senior Analyst - Technology Operations Support
Company: Kforce Technology
Location: Plano
Posted on: May 15, 2022
Job Description:
RESPONSIBILITIES:Kforce has a client looking for a Senior
Analyst - Technology Operations Support in Plano, TX. Essential
responsibilities of this position are as follows:
- Senior Analyst will design and create end to end support life
cycle including self-service tools and documentation
- Partner with engineering and product teams to provide guidance
for all things support on new technology and projects
- Responsible for associate training for Tier 2 and Tier 1
associates
- Assess issues and provide solutions for problems that cannot be
handled by Tier 1
- Provide Executive level support
- Research problems and partner with outside teams for
resolution
- As a Senior Analyst, you will assist with the administration of
computer security policies and vulnerability checks using
established policies and procedures
- Assist with the implementation of tactical projects and
software releases using predefined project methodologies
- Provide 24x7 support for critical production systems; Be
available for after-hours maintenance activities; Diagnose and
troubleshoot
- Responsible for mentoring others in best practices, procedures,
and concept
- Delivers solutions through building consensus in both business
and technical perspectives Job Requirements:REQUIREMENTS:
- 4+ year degree in IT related course of study
- 4+ years of experience within the IT industry
- 4+ years of experience in Windows Operating Systems, Windows,
IP based networks, Microsoft Office products, MAC OS, and
peripheral equipment (printers, scanners)
- Delivery focused with the ability to drive tasks forward and
meet demanding deadlines; Ability to work independently and manage
multiple task assignments
- Excellent written and oral communication skills; Communicate
effectively with a wide range of audience internally and
externally
- Self-motivated and self-learner; Solid problem investigation,
diagnosis, and solving skills with the ability to exercise mature
judgement
- Strong sense of ownership, customer service, and integrity
demonstrated through clear communication and positive action
- Ability to use a wide variety of open source technologies and
cloud services
- Experience implementing and maintaining highly secure
infrastructure solutions Experience with multiple hardware/software
platforms:
- Windows 10
- MAC OS
- Microsoft Office 365
- Support of IP Phones
- Support of Network and Wireless Infrastructure
- Mobile Devices
- Virtual Desktops
- Intermediate PowerShell knowledge Kforce is an Equal
Opportunity/Affirmative Action Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, pregnancy, sexual orientation, gender
identity, national origin, age, protected veteran status, or
disability status.
Keywords: Kforce Technology, Plano , Senior Analyst - Technology Operations Support, IT / Software / Systems , Plano, Texas
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