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Tier II Support Engineer- Verizon Femto

Company: Repeat Consultants
Location: Plano
Posted on: January 16, 2022

Job Description:

Job Description Job Title: Tier II Support Engineer- Verizon Femto Job Location: Plano, TX 75023 Job Type: 12 Month Contract -- Knowledge in either RF or Data networks -- Experience with wireless data and IP networks -- Experience in system integration and validation -- Experience with performance analysis and troubleshooting Network Issues -- Ability to write test plans and test methods/Mops -- Strong Knowledge in Unix and shell scripting -- Strong Communication skills -- On Call rotation - Answer phone 24X7 while on call -- Work Night Shift ( maintenance work ) about 5 -10 % of the time -- Working with customers on a day-to-day basis to resolve customer network issues. -- Provide technical support to client and its customers over phone and email. -- Responsible for updating Remedy ticketing systems and reviewing tickets with customer on a weekly basis. -- Assist in installations issues remotely to VZW Field Techs. -- Assist in Maintenance Window activities in performing network upgrades and patch installs -- Assist in development, revisions and execution of: scripts, MOPs and ECNs

Keywords: Repeat Consultants, Plano , Tier II Support Engineer- Verizon Femto, IT / Software / Systems , Plano, Texas

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