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Executive, Bank Omnichannel Digital Technology

Company: United Services Automobile Association (USAA)
Location: Plano
Posted on: November 19, 2021

Job Description:

Purpose of Job This position is for a Digital Technology Executive leading the Bank technology group responsible for the iOS and Android USAA Mobile Application and Web facing content. This position will plan, coordinate, and supervise all activities related to the design, development, and implementation of the organization's applications development and systems analysis function. In addition, this position will be responsible for coordination and communication across Business, Enterprise, and Technology stakeholders, and have the presence to communicate with Executive and Board level groups on all aspects of the Technology. Responsible for technology leadership including evaluation and possible adoption of various emerging technologies as needed to fulfill business needs. Leads matrixed and multi-level teams to set the agenda for key development and technical activities and manages multiple development teams supporting different lines of businesses. Responsible for developing, distributing, supporting, enforcing, and integrating best practices and technology standards across the organization, including ensuring all Information Technology General Controls, Processes and Procedures are followed as applicable and appropriate. Job Requirements * Identify and manage existing and emerging risks that stem from business activities and the job role * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled * Follow written risk and compliance policies and procedures for business activities. * Accountable for ensuring the assigned application group develops processes and tools that contribute to the company business objectives * Ensures that all application processes developed internally or by external service providers are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation * Implements and manage application life cycle management status reporting, metrics and benchmarks * Provides executive thought leadership on developing and enhancing methodologies and practices for the application life cycle management in line with best practice and practical experience of continuous improvement * Collaborate with other leaders and/or stakeholders and develop an application development strategy that aligns with business strategy, adds value and is within budget constraints * Serves as financial steward for the organization and manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization * Oversees the assessment of the technical and business fitness of the application portfolio and associated costs and risks * In partnership with CTO, Infrastructure and IT Security, ensure that the organization's applications are effectively secured and that risks are mitigated and comply with legal and corporate privacy and confidentiality rules * Designs a visionary road map for innovative solutions at Enterprise level and ensures integration with overall IT and enterprise strategic plans * Develops Annual Objectives and Key Results (OKRs) for department, used to measure team performance * Responsible for team's adherence to SDLC SDLC and applicable controls. * Responsible for understanding the risk posture for the activities that are conducted on their team (development and maintenance of business applications) * Implements the department talent strategy (labor mix, location, team size, etc.) * Understand, own and manage the Business and IT risk & controls requirements including adherence to and timely remediation of controls-related issues * Manage the sourcing and vendor strategy across your service line and align with wider USAA strategic technology providers * Partners with our CTO teams to help define enterprise architecture and standards * Partner with business stakeholders to understand their business objectives and develop a technology strategy to support those goals by translating customers' needs into USAA Technology services in the broader service architecture * Provide visibility and transparency into progress, risks and issues in regular stakeholder updates * Mentors junior staff members and provides a platform for continuous learning * Provides oversight to the engagement with the business DPO and ensures deliverables adhere to Agile practices/methodologies Minimum Education: * Bachelor's degree in computer science, computer information systems or related field of study * 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree Minimum Experience: * 10 years of progressive related experience managing all phases of application development, managing major initiatives and delivering results within a complex matrix environment * 6 years of people leadership experience in building, managing and/or developing high-performing teams * Demonstrated ability to communicate technical information to a non-technical audience * Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals * Executive-level business acumen in the areas of business operations, industry practices and emerging trends * Broad technical knowledge of web-based application architecture, system architecture, application integration and object-oriented languages * Extensive experience in all stages of the software development life cycle: requirements gathering, design, development, testing, and implementation * Demonstrated experience in vendor contract management and management of distributed development teams and resources * Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function * Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc. * Understanding of Legislative and Regulatory Compliance Requirements * Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support * Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Security, Data or Application Development. * Experience conducting cost benefit analyses and leveraging results to drive technology support solutions * Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details * Experience and ability to drive a culture of quality and personal accountability through technology support teams Preferred Qualifications: * Strong Background in leading Engineering Practices for consumer facing Web and Mobile Applications * Experience in leading broad scale technology and process transformations * Deep understanding of and experience with A/B and Multivariate Testing * Experience influencing stakeholders in an enterprise environment * Ability to attract and retain strong Mobile and Web Software Engineers, and build high performing teams Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $155,400 - $279,800 Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. Long Term Incentive Plan: Cash payment for Executives only representing a cash payment which is both time and performance based Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards Relocation assistance is available for this position.

Keywords: United Services Automobile Association (USAA), Plano , Executive, Bank Omnichannel Digital Technology, IT / Software / Systems , Plano, Texas

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