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Senior Capacity Planning Technology Manager

Company: Capital One
Location: Plano
Posted on: November 18, 2021

Job Description:

Plano 1 (31061), United States of America, Plano, Texas Senior Capacity Planning Technology Manager Capacity Planning Technology Manager As a Capacity Planning Technology Manager, you will be part of a smart, talented team responsible for creating and enhancing enterprise Capacity Management processes that deliver excellence to the customers each and every time. In this position you will contribute immediately while strengthening your process management best practices. We are seeking dedicated, organized capacity process professionals for this position. General Responsibilities: * Leading and owning oversight of small and large process improvement initiatives. * Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives. May include ability to navigate Tableau, other BI tools for reporting. * Conduct Process Level Assessments (PLAs) for capacity process, where Process Managers with strong Risk & Controls experience will be highly successful in this role. * Solid IT and Cloud background is a must for this position. Assist with IT Risk identification and mitigation activities. * Identify and implement process improvements to drive issue resolution/risk mitigation activities. * Follow up with applications where opportunities have been identified to get them mitigated in a timely manner. * Participate in planning activities to ensure deliverables are met on time. * Should be proficient in google suite products to be able to perform analysis of data where needed. * Work closely with data stewards to identify gaps in data registration and help to facilitate working sessions to help understand what those gaps are and coordinate remediation where needed. * Great communication skills (both verbal and written) . Will be required to lead meetings, speak to documentation, and help with training where needed. * Problem Solving to track and resolve process breakdowns. * Developing and maintaining formal process documentation including procedures and process flow diagrams. Visio experience will be helpful. * Acting as a subject matter expert to effectively partner with business customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions. * Effective planning for larger initiatives to track and report progress to senior management. Basic Qualifications: * Bachelor's Degree * At least 5 years of people leadership experience * At least 2 years of experience working in a public cloud environment (AWS, Azure, or GCP) * At least 4 years of data analysis experience * At least 4 years of experience using Microsoft Excel or Google Sheets * At least 4 years of experience using Microsoft Powerpoint or Google Slides Preferred Qualifications: * Master's Degree * 2+ years of experience in Capacity Management or Capacity Planning * Lean, Agile, Six Sigma, Business Process Management, or Project Management certification * ITIL certification * 2+ years of experience defining capacity thresholds * 2+ years experience with SQL experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Plano , Senior Capacity Planning Technology Manager, IT / Software / Systems , Plano, Texas

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