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Senior Systems Engineer, Mobile Apps Infrastructure

Company: Abbott Laboratories
Location: Plano
Posted on: April 10, 2021

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.Our Neuromodulation business is an area of expertise for Abbott. This business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. Our Solutions include Proclaim (TM) XR SCS System, the #1 Spinal cord stimulator on the market, Proclaim (TM) DRG Neurostimulator, the only FDA approved DRG therapy and a market leader in radiofrequency ablation therapy, Abbott RFA. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum. Our deep brain stimulation technology for progressive diseases help people manage their Parkinson's disease and essential tremor symptoms, steering away from side effects.Our location in Plano, TX currently has an opportunity for a Senior Systems Engineer, Mobile Apps Infrastructure. The Systems Engineer defines, implements, maintains and supports the Abbott's Product App, infrastructure systems and services. In addition, this position provides Tier 3 support for all services related to the Product App and its associated platforms and services.WHAT YOU'LL DO* Define and manage mobile app product deployment infrastructure strategies* Administration for mobile device support utilizing AirWatch. Adding Devices through Apple Device Enrollment Program (DEP) and Apple Business Manager (ABM).* Maintenance of MDM infrastructure managing user devices and mobile applications. Manage and document MDM system configurations and validates MDM infrastructure.* Maintain high standards of accuracy, quality and reliability for all supported services.* iOS - iPad/iPhone system support and Android based system support* Develop and implement the most efficient and cost-effective solutions for Mobile App management support* Maintain and manage all App store certificates and liaison with Mobile App store vendors in close coordination with Product Technology Security team.* Create and maintain programmatic and technical documentation to ensure efficient planning and execution of Mobile application deployments.* Provide support for User enrollments. Provide training and present materials on new Mobile technology or systems.* Provide metrics and trend reporting on all Mobile product apps deployment and maintenance operations.* Work closely with cross functional teams including Product Development R&D, Supply Chain, Technical Services and Legal to maintain App deployment infrastructure.* Provide support and assistance to identity management integrations such as federation to SAS provider or Active Directory domains* Ensure service delivery and customer satisfaction is met for supported services. Available to work on-call and weekend hours if needed* Responsible for testing and verification of all existing and future MDM environments. Participate in testing with other technical staff and users when the need arises.EDUCATION AND EXPERIENCE YOU'LL BRINGRequired* Bachelor's degree in Computer Science/Information Technology/related field or an equivalent combination of education and experience.* 5+ years of IT or related work experience.* Proven skills and/or experience in the following technologies: Mobile App deployment and management, DevOps, Atlassian JIRA, VMWare AirWatch, Apple AppStore Connect, Apple iOS and Android devices; BYOD, COPE, and other distribution concepts.* Significant experience with MDM technologies (AirWatch) and Mobile Application deployment management. Leveraging the Mobile Device Management (MDM) platform to securely deliver updates and applications to mobile devices.* Experience with Apple and Android App store deployment process* Creation/Maintaining Mobile Device Management Policies. Proficient with Apple Device Enrollment Program (DEP) and Apple Business Manager (ABM).* Experience using Apple AppStore Connect platform for distribution of public App Store apps. Apple iOS, macOS and Configurator experience configuring devices for deployment.* Ability to assess needs and determine proper level of access. Configure policies to meet requirements as described.* Ability to architect, design and analyze diverse enterprise solutions based on evolving requirements. Providing remote administration, support configuration and troubleshooting for App user* Understanding of quality management systems and deliverables. Extensive experience working through formal change control. Ability to take ownership of new mobile technology solutions and perform Proof of Concept (POC) testing.* Strong verbal and written communication skills essential; require interaction with client end users and management.* Be able to work closely with other teams and vendors to create working solutions for issues* Demonstrated ability to deliver with limited or no supervision. Security and risk focused.Preferred* Certifications Preferred: Apple or AirWatch MDM Certifications* Experience working with Class 3 Medical Devices* Experience in managing mobile apps in a regulated environment * 7 years of IT or Technical services fieldWHAT WE OFFERAt Abbott, you can have a good job that can grow into a great career. We offer:* Training and career development, with onboarding programs for new employees and tuition assistance* Financial security through competitive compensation, incentives and retirement plans* Health care and well-being programs including medical, dental, vision, wellness and occupational health programs* Paid time off* 401(k) retirement savings with a generous company match* The stability of a company with a record of strong financial performance and history of being actively involved in local communitiesLearn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

Keywords: Abbott Laboratories, Plano , Senior Systems Engineer, Mobile Apps Infrastructure, IT / Software / Systems , Plano, Texas

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