PlanoRecruiter Since 2001
the smart solution for Plano jobs

Workflow BA - Senior

Location: Plano
Posted on: January 14, 2021

Job Description:

Responsible to build and optimize Workflows used for Technical Support of customer?s Products and Services. Whether Customers contact a telecom via a Self-Service channel or via a Technical Support Consultant to assist in faults. The workflows must deliver a consistent, high quality customer experience.


Responsible for the delivery of a high quality customer design processes that are user friendly and intuitive for consultants both onshore and offshore. It is desirable to automate the process wherever possible so an ability to understand a telecom?s OSS/BSS systems and their data is a requirement. The ideal candidate would have experience and passion for solving problems with digital products and services, possibly even direct experience as a Customer Service Consultant.


? Implementation of quality programming & workflow practices, complex logic via troubleshooting workflows in the Motive CSC applications.


? Optimize use of integrations and liaise with integration business owners to be used by Motive CSC & SMP applications.


? Interpret reporting data and reporting efforts of identifying data points that need to be tracked for optimization purposes.


? Support the Business Specialist Subject Matter Expert (SME) in developing the appropriate workflow in the SMP & CSC applications.


? Consults with Business Specialist SME to determine current and ongoing product support and system requirements / changes as required.


? Assist in the deployment initiatives to improve specific systems and their interaction with support processes.


? Identify opportunities to improve the customer troubleshooting experience or improve productivity of the customer care call centers via workflow in SMP & CSC.


? In conjunction with the SME, assist implementing and continuously improving processes, products and systems to optimise performance.


? Provide support and quality advice with process activities.


? Provide advice and guidance to relevant areas to enable integrated We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Plano , Workflow BA - Senior, IT / Software / Systems , Plano, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Senior Software Engineer
Description: Primary Location: 13737 Noel Rd, Dallas, TX, USADivision: Cox AutomotiveJob Level: Individual ContributorTravel: Yes, 5 of the TimeSchedule: Full-timeShift: Day JobRequisition Number: 207630 Cox Automotive (more...)
Company: Cox Automotive
Location: Dallas
Posted on: 01/24/2021

Junior Full Stack Developer
Description: Revature is looking to hire over 300 Junior Full Stack Developers in the next 4 weeks. As the fastest growing employer of emerging tech talent, we recruit all across the country.One day someone is going (more...)
Company: Revature
Location: Frisco
Posted on: 01/24/2021

Entry Level Java Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US. We will hire over 300 new Entry Level Java Developers in the next 4 weeks.One day someone is going to ask you where you (more...)
Company: Revature
Location: Frisco
Posted on: 01/24/2021


Entry Level Java Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US. We will hire over 300 new Entry Level Java Developers in the next 4 weeks.One day someone is going to ask you where you (more...)
Company: Revature
Location: Dallas
Posted on: 01/24/2021

Junior Full Stack Developer
Description: Revature is looking to hire over 300 Junior Full Stack Developers in the next 4 weeks. As the fastest growing employer of emerging tech talent, we recruit all across the country.One day someone is going (more...)
Company: Revature
Location: Dallas
Posted on: 01/24/2021

IAM Technical Lead - Information Security Architect
Description: Job DescriptionAt Freddie Mac, you will do important work to build a better housing finance system and you ll be part of a team helping to make homeownership and rental housing more accessible and affordable (more...)
Company: Freddie Mac
Location: Dallas
Posted on: 01/24/2021

Technology Analyst Program - Software Developer/Programmer (Location: Dallas, TX)
Description: Job DescriptionAt Freddie Mac, you will do important work to build a better housing finance system and you ll be part of a team helping to make homeownership and rental housing more accessible and affordable (more...)
Company: Freddie Mac
Location: Dallas
Posted on: 01/24/2021

Entry Level Computer Programmer
Description: As the fastest growing employer of emerging tech talent across the U.S, Revature looks to hire over 300 innovative Entry Level Computer Programmers in the next 4 weeks.One day someone is going to ask (more...)
Company: Revature
Location: Frisco
Posted on: 01/24/2021

Senior SQL Server Developer
Description: Direct Hire Position- Local to Dallas br br br br Job Description: br br Our Client is looking for a Data Warehouse developer to deliver integration and reporting solutions. The ideal candidate (more...)
Company: Yoh, A Day & Zimmermann Company
Location: Dallas
Posted on: 01/24/2021

Front End Developer (Entry level)
Description: In the next 4 weeks, Revature is looking to hire over 300 Front End Developers-- across the country. We are the largest employer of emerging tech talent.One day someone is going to ask you where you got (more...)
Company: Revature
Location: Dallas
Posted on: 01/24/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Plano RSS job feeds