Lead Desktop Technician job in Plano, TX
Location: Plano
Posted on: January 14, 2021
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Job Description:
Senior Desktop Technician Job: Contract to hire in Plano,
TX
JOB DESCRIPTION: Under minimal supervision provides front-line
support to end users for installation, repair and preventative
maintenance of personal computers, network infrastructure and
related systems. This support may be provided on-site or remotely
as needed. Installs, configures and troubleshoots desktop systems,
workstations, servers and network issues. Maintains passwords, data
integrity and file system security for the desktop environment.
Communicates highly technical information to both technical and
non-technical resources. Interacts with numerous resolver groups to
restore service and/or identify core problems. Simulates or
recreates user problems to resolve operating difficulties.
Responsible for maintaining acceptable levels of customer
satisfaction according to defined policies. Works with engineers to
resolve tier 2 and Tier 3 support issues. Trains end-users on
software packages and standard IT procedures as required;
participates in new application rollouts, testing and special
Projects as needed. Trouble shoots software and hardware failures
and identifies network problems when related to personal desktop
computers and terminals. Activities include recognition, research,
isolation, resolution, and follow-up steps. Works on assignments
that are moderately complex in nature. Interacts daily with
supervisor, peer groups, Service Desk and customers. Interaction
normally involves exchange or presentation of factual information.
Normally receives little instruction on day to day work, general
instructions on new assignments.
Night and/or weekend work will be required.
Desired Certifications/Experience
Required Education/Experience
Keywords: , Plano , Lead Desktop Technician job in Plano, TX, IT / Software / Systems , Plano, Texas
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