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GOC Lead (Command Center / IT Operations / IT Monitoring Lead)

Company: Nutech Systems, Inc.
Location: Plano
Posted on: March 27, 2020

Job Description:

Position GOC Lead ( Command Center IT Operations IT Monitoring Lead) Location Plano, TX Duration Very Long Term JD Minimum Qualification Supporting Iaas (Infra as a Service) and PaaS (Platform as a Service) technologies including containerization technologies like Kubernetes in cloud environments AWS, Azure and GCP. 3+ years of experience in monitoring technologies (Ex. Elastic Stack, Prometheus, Grafana, Datadog, Cloud Watch, Cloud Trail, Splunk) Compliance knowledge of controls and risk management procedures. 3+ years of experience with ServiceNow usage and navigation and reporting Soft Skill Verbal and Written communication, Time management, customer service orientation, multi-tasking, self-motivated and team work Bachelor s degree in Computer Science or related discipline and field experience. Certification in ITIL and other technologies preferred. Responsibilities Eyes on the Glass monitoring of availability, performance and fault in multiple IT Systems (Infrastructure, Platform, Network, distributed Application, Mainframe, Batch Jobs and File Transfers) Apply technical and analytical skills to correlate monitoring alerts, dashboard trends and signals to log them in IT Service management tools and act on recommended remediation - recovery action escalation procedures. Execute Incident Management processes to track, document and resolve warm handoff unresolved issues to escalation channels. Perform scripted execution of procedures based on Knowledge articles, Standard Operating Procedures and approved instructions to resolve issues, fulfill request and apply changes required for IT System Operations. Support documentation and revision of Procedures, Runbooks and Knowledge articles. Analyze change impacts to IT systems and applications to avoid or reduce unplanned downtime and degradation. Aid in Vaulting Archival procedures including applicable physical equipment in the data center support needs. Attend customer calls related to system end-use issues and provide remediation or escalation to service owners

Keywords: Nutech Systems, Inc., Plano , GOC Lead (Command Center / IT Operations / IT Monitoring Lead), IT / Software / Systems , Plano, Texas

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