Workforce Program Manager

Company: Career Team
Location: Plano
Posted on: April 3, 2026

Job Description:

Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. Career Team is looking to hire a Choices/SNAP/NCP Program Manager who will be responsible for oversight and coaching to the Choices, SNAP, and NCP Career Advisors and coordinating with the Choices/SNAP/NCP Program Advisor. This position will approve enrollment applications, assess caseloads, and complete monthly report outs related to the Choices, SNAP and NCP programs. The Choices/SNAP/NCP Program Manager role is performed under the supervision of the Deputy Director. Your Impact on Career Team’s Success : Provide supervision and support for all Choices, SNAP, and NCP Career Advisors Support and collaborate with the local Center Managers and Deputy Director Collaborate with the Program Advisor on scheduling trainings to support the Choices/SNAP/NCP team Manage the team’s active caseloads for served programs Oversee program referral pathway processes Ensure that Career Advisors maintain accurate written case records in Work In Texas and files that are necessary to meet contractual requirements Assist in developing and implementing casework service plans for complex cases Support Career Advisors in removing barriers for participants Work with the Program Advisor to ensure all staff are trained on all systems such as Work In Texas and are committed to upholding data integrity Assess, manage, and maintain a caseload of new registrants as well as carryover participants Track clients’ progress in training and job search activities monthly Case note all interactions with clients in Work In Texas in a timely manner meeting compliance Build strong partnerships with community organizations Visit Career Advisors at access points to ensure connectivity and strong partnerships Develop and implement strategies to incorporate a focus on performance objectives in the daily operations of organizational staff Help drive customer success and positive outcomes for contractual measures Provide training and career coaching on assessments to help establish career goals aligned with the skill needs of area business and industry Prepare and present reports of activities and accomplishments Maintain accurate and thorough completion of required documentation and reports through the data management system Approach each day and task with a “ZAG” mindset Other duties and projects as needed The Ideal Qualifications for this Position Include : Bachelor’s degree in business, marketing, public relations, or community organization or development 2 years of experience in business, marketing, public relations, education, human and/or workforce development services Knowledgeable about the Choices, SNAP and NCP programs and other workforce program requirements A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality Knowledgeable about the local region and relevant partners (preferred) Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive Ability to give presentations and workshops (public speaking) Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills Computer literate with proficiency in Microsoft Office (e.g., Word, Excel), PowerPoint, training platforms, and case management or customer relations software applications Exceptional time management skills to meet deadlines and work under pressure Excellent verbal and written communication skills A Valid Driver’s License Additional Skills/Knowledge Career Team Would Love for This Role : Bilingual or Multilingual Master’s or MBA degree Strong multitasking abilities and proactive approach to tasks Training in Trauma Informed Care, evidence-based practice, and/or whole family services Employment Type: Full-Time, Exempt Employee Job Site: Onsite Salary : $80,000 - $90,000/yr Travel : 4 0% travel within the region About Career TEAM: Founded in 1996, Career TEAM, LLC is a private workforce development organization. Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors: Named by Inc. Magazine as one of America's 500 fastest growing privately held companies Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information. Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position. California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information: Identifying information , such as your full name, gender, date of birth, and signature; Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers , such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information , such as banking details, tax information, payroll information, and withholdings; Health and Safety information , such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information , such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information , such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data , such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location. The Company collects Personal Information to use or disclose as appropriate to: (1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.

Keywords: Career Team, Plano , Workforce Program Manager, Human Resources , Plano, Texas