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Payroll Escalations Support Role

Company: NTT DATA Corporation
Location: Plano
Posted on: February 22, 2021

Job Description:

Req ID: 111566 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Payroll Escalations Support Role to join our team in Plano, Texas (US-TX), United States (US). NTT DATA Services is in the process of moving to a new payroll vendor in the US. The Payroll Escalations Support Role located in the Plano, TX area, will play a key role in managing and working through employee payroll escalations which will come through our escalations tool AskHR to the payroll department. This support role will also be responsible for supporting HR mail support for payroll in the Plano, Tx office. Payroll Escalations Support Role Job Responsibilities:

  • Answers inquiries by clarifying desired information by researching, locating, and providing information back to the requestor either by the AskHR ticket tool or phone depending on the severity of the issue.
  • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions and forwarding requests. This role will need to follow our key response times.
  • This role will need to maintain key escalation information outside of the AskHR tool for record keeping and closure updates
  • This roll will follow established procedures and reporting any issues with technology if the escalations are trending with this type of issue.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments Basic Qualifications:
    • 2 years payroll experience with knowledge across different areas within payroll cycle
    • 2 years experience working with Excel
    • 1 year experience in resolving payroll high volume of escalation payroll tickets #LI-NAM "INDSALES" About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Keywords: NTT DATA Corporation, Plano , Payroll Escalations Support Role, Human Resources , Plano, Texas

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