Rep, Customer Service I
Company: Quest Diagnostics
Posted on: November 26, 2022
Rep, Customer Service I - Plano,TX - Monday-FridayAnswers and
resolves telephone inquiries/requests initiated by customers or
prospective customers in a prompt, accurate and courteous
- Use proper telephone etiquette and all available resources to
respond to incoming customer inquiries, requests and complaints
competently and courteously.
- Troubleshoot inquiries and follow up with customers on issues
that cannot be resolved immediately.
- Complete all required documentation associated with the
handling of calls and maintain complete and accurate records.
- Report laboratory results to clients and patients using
- Follow through in a timely manner to resolve all issues and
- Escalate issues as appropriate to keep supervisor informed of
client concerns, problems or deviations from established
- Perform other duties as assigned to meet the business needs or
customer requirements. This is not an exhaustive list of all duties
and responsibilities, but rather a general description of work
performed by the position. QUALIFICATIONS Required Work Experience:
N/APreferred Work Experience: One (1) to two (2) years of customer
service and/or related health care experience preferred. Previous
medical or clinical laboratory background preferred. Physical and
- Sitting for long periods of time.
- Repeating motions that may include the wrists, hands , and/or
fingers. (Typing) Knowledge:
- Proper telephone etiquette to handle customer inquiries
- Basic knowledge of operating office equipment
- Understand the importance of Quality Service and how it is
- Excellent interpersonal and communication skills (oral and
written) necessary to effectively interact with customers and
- Proficiency in basic computer skills (Word, Excel,
- Ability to multi-task and work in a fast-paced environment
- Strong organizational skills
- Ability to analyze and solve problems.
- Good listening skills
- Ability to maintain professional and tactful manner in
- Ability to deal with client information in a confidential
manner EDUCATION High School Diploma or
Keywords: Quest Diagnostics, Plano , Rep, Customer Service I, Hospitality & Tourism , Plano, Texas
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