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Hotel Front Desk Agent (IHG)

Company: Holiday Inn Express and Suites
Location: Plano
Posted on: November 26, 2022

Job Description:

POSITION: Guest Services Agent REPORTS TO: Front Office Manager Position Summary: Responsible for attending to the needs of guests, especially during check-in and check-out. ESSENTIAL JOB FUNCTIONS: Providing information to guests about hotel policies, services and amenities. Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). Selling rooms to "walk-in" customers. Entering/changing reservation information on the computer system. Posting charges to guest accounts. Processing payments from guests. Making necessary corrections to guest accounts. Informing housekeeping department about room status/availability. Listening for and responding to guest complaints. Operating hotel switchboard or PBX. Cleaning the front desk area. Maintaining daily logs. Balancing shift work and cash drawers. Additional Responsibilities Any other duties assigned by ManagementJob Type: Full-timePay: $15.00 - $16.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insuranceSchedule: 8 hour shift Holidays Weekend availabilitySupplemental pay types: Bonus pay TipsEducation: High school or equivalent (Preferred)Work Location: One location

Keywords: Holiday Inn Express and Suites, Plano , Hotel Front Desk Agent (IHG), Hospitality & Tourism , Plano, Texas

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