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Call Center Customer Service Representative

Company: NLB Services
Location: Plano
Posted on: November 24, 2022

Job Description:

Job Title: Call Center RepresentativeLocation: Plano, TX 75023Duration: Full-Time
Responsibilities --- Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.---Communicates with customers regarding service requests or problems; documents, evaluates and resolves customer's inquiries.---Thoroughly documents all contacts and conversations; follows up as required.---Works with other departments to complete customer requests as needed, and minimize escalations.--- Gains proficiency in various administration and automated workflow systems.---Processes complex and varied service requests.---Consistently meets/exceeds set quality and productivity metrics.--- Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department. Qualifications---High School diploma or equivalent.---Up to 1 year experience with call center or customer service experience/training.---Fundamental computer knowledge and maneuverability within window applications.---Basic understanding of Microsoft office suite, specifically Word and Excel. Preferred Qualifications --- Associate's degree preferred.--- General understanding of life and health insurance, retirement, annuity and investment products a plus.--- Experience working within a computer mainframe is a plus.
Behavioral & Leadership Competencies --- Ability to maintain confidentiality of customer and company information.--- Ability to work independently and seek additional opportunities when able.--- Ability to work in a team environment to develop integrity, trust and respect of coworkers at all level--- Good verbal and written communication skill

Keywords: NLB Services, Plano , Call Center Customer Service Representative, Hospitality & Tourism , Plano, Texas

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