Customer Service Representative
Company: ChaseSource
Location: Plano
Posted on: May 14, 2022
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Job Description:
Job Description Job description Customer Service Representative
Do you enjoy helping people? Do you thrive in a fast-paced,
customer-focused environment? Then start your rewarding career as a
part of our growing Customer Service team As a Contact Center
Customer Service Advocate, you will help and work with customers to
improve their health, well-being, and sense of security. You are
offered extensive, paid hands-on training, a supportive
post-training environment to pave your success. We encourage career
development and offer continuing educational resources internally
and externally to help you in your career advancement. The position
will start remote with the intent to eventually change to a hybrid
schedule working in the office and home. Summary: In this pivotal
role, the Customer Service Advocate receives inbound customer calls
on general inquiries regarding the need to initiate the setup of
Family Medical Leave, Paid Family Leave, Workplace Accommodation,
Short-Term Disability, and Long-Term Disability claims,
eligibility, coverage and payment status, as well as provide
solutions for customers and clients via phone. Creative problem
solving, critical thinking, and empathy skills are essential.
Professional interaction, active and passive listening skills and
the ability to utilize computer-based resources in a highly
effective manner to educate and provide accurate responses to
customer inquiries are crucial for success in the role, along with
the innate ability to be compassionate and empathetic when
appropriate when handling complex customer inquiries. Customer
Service Advocates respond to customer inquiries primarily
regarding: Eligibility associated with their disability
Understanding of claim status Understanding of claim payments
related to disability plans Researching customer information and
inputting data into designated system. Assist customers with
outbound calls to provider---s office to obtain medical records for
disability claims Customer Service Advocates are measured on:
Direct feedback from customers via post-call surveys, which
include: The ability of the customer service advocate to resolve
their inquiry Their satisfaction with the overall experience while
they spoke with the advocate The level of effort that the customer
experienced in resolving their inquiry Internal quality assessments
that measure how accurately and efficiently the customer service
advocate responded to the inquiry You are the right person if you
have: High School Diploma or equivalent required Customer service
experience preferred Intermediate proficiency in Microsoft Office
Suite; high-level capacity to multitask independently and on a
computer Excellent written and oral communication skills Ability to
perform in a high volume, fast-paced call center environment Proven
ability to work independently as well as a productive member of a
team Exceptional organizational and time-management focus Company
Description Staffing company hiring for contract, contract to hire,
and direct hire.
Keywords: ChaseSource, Plano , Customer Service Representative, Hospitality & Tourism , Plano, Texas
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