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Customer Service Representative

Company: ChaseSource
Location: Plano
Posted on: May 14, 2022

Job Description:

Job Description Job description Customer Service Representative Do you enjoy helping people? Do you thrive in a fast-paced, customer-focused environment? Then start your rewarding career as a part of our growing Customer Service team As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being, and sense of security. You are offered extensive, paid hands-on training, a supportive post-training environment to pave your success. We encourage career development and offer continuing educational resources internally and externally to help you in your career advancement. The position will start remote with the intent to eventually change to a hybrid schedule working in the office and home. Summary: In this pivotal role, the Customer Service Advocate receives inbound customer calls on general inquiries regarding the need to initiate the setup of Family Medical Leave, Paid Family Leave, Workplace Accommodation, Short-Term Disability, and Long-Term Disability claims, eligibility, coverage and payment status, as well as provide solutions for customers and clients via phone. Creative problem solving, critical thinking, and empathy skills are essential. Professional interaction, active and passive listening skills and the ability to utilize computer-based resources in a highly effective manner to educate and provide accurate responses to customer inquiries are crucial for success in the role, along with the innate ability to be compassionate and empathetic when appropriate when handling complex customer inquiries. Customer Service Advocates respond to customer inquiries primarily regarding: Eligibility associated with their disability Understanding of claim status Understanding of claim payments related to disability plans Researching customer information and inputting data into designated system. Assist customers with outbound calls to provider---s office to obtain medical records for disability claims Customer Service Advocates are measured on: Direct feedback from customers via post-call surveys, which include: The ability of the customer service advocate to resolve their inquiry Their satisfaction with the overall experience while they spoke with the advocate The level of effort that the customer experienced in resolving their inquiry Internal quality assessments that measure how accurately and efficiently the customer service advocate responded to the inquiry You are the right person if you have: High School Diploma or equivalent required Customer service experience preferred Intermediate proficiency in Microsoft Office Suite; high-level capacity to multitask independently and on a computer Excellent written and oral communication skills Ability to perform in a high volume, fast-paced call center environment Proven ability to work independently as well as a productive member of a team Exceptional organizational and time-management focus Company Description Staffing company hiring for contract, contract to hire, and direct hire.

Keywords: ChaseSource, Plano , Customer Service Representative, Hospitality & Tourism , Plano, Texas

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