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Logistics Coordinator - Customer Service Rep

Company: Staffmark
Location: Plano
Posted on: January 15, 2022

Job Description:

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Plano, TX. - -Customer Service Representative - Logistics Coordinator Position Summary: Customer Service Representative/Logistics Coordinator is responsible for account management to effectively and efficiently determine appropriate shipment routing to deliver within guidelines set by the shipper and customer. Serves as a liaison between 3PL and Samsung entities. Job Duties: ---- Run KPI reports score card ---- Order management: Delete and change request, order tracking and tracing ---- On-time Management (shipping and delivery) --- Run daily Open D/O Report to identify delayed shipments --- Answer order processing questions from internal team --- Provide status of orders to various business units within company ---- Manage communication channel between warehouse and load planners --- Customer Routing Guide Management --- Report customers On Time, Right Quality scores --- Run various reports relating to shipping status and in-transit status within SAP system --- Track and resolve shipping, warehouse, carrier shipping errors --- Outbound shipping and delivery to customer distribution or retail centers --- Complete daily/weekly/monthly reporting functions ---- Manage and prioritize multiple time-sensitive tasks in a fast-paced environment --- Analyze large datasets and organize historical data to communicate trends and focus for improvement --- Work with 3PLs to gather PODs in a timely manner --- Work closely with SCM teams and transportation to assure the most efficient delivery of products to customers --- Track and trace all in-transit deliveries to ensure on time delivery --- Work closely with 3PL, transportation, and carriers managing aging in-transit shipments and corrective actions to mitigate future delays --- Ad hoc reporting/project Management Necessary Skills / Attributes: --- High School Diploma or equivalent with 2+ years of directly related experience is required. Bachelor or equivalent degree or experience preferred. ---- The ability to read, prepare, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents. ---- Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions. --- Has keen knowledge of logistics operations --- Is able to identify standard problems within the delivery cycle and make recommendations --- Strong verbal and written communication skills --- Strong organization and time management skills --- Ability to work in a team environment while delivering independent results --- Proven intermediate to advance knowledge of Excel (i.e. pivot tables and analysis, formulas (VLook up, Workday, Networkdays, IF, AND etc) ---- Education in business, supply chain, economics, or similar --- System knowledge of SAP LE Module and TMS preferred Staffmark talent working with this client -receive competitive -compensation and -a great benefits package including medical, dental, vision, 401K and Paid Time Off plus more! About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Staffmark, Plano , Logistics Coordinator - Customer Service Rep, Hospitality & Tourism , Plano, Texas

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