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Customer Service Representative

Company: Resource Label Group
Location: Plano
Posted on: May 4, 2021

Job Description:

Job Description Need a FULL-TIME job with GREAT company?! Join our team! Please visit to apply! We are currently recruiting for a Customer Service Representative to join our team! The Customer Service Representative will play a crucial role in supporting the sales cycle by facilitating customer orders for product and serving as a liaison between customers, sales and production. The ideal candidate will have excellent communication skills and a passion for customer service. Previous experience working in a manufacturing or similar environment is a huge plus! Essential Responsibilities: Maintains relationship with customers via telephone and email, receives all art, orders and requests for pricing and advises customers regarding the status of their orders in process. Speaks directly with prospective customers collecting customer information and product specifications. Receives purchase orders from customers via email, fax or telephone. Reviews all aspects of the order before accepting order and confirming. Customer Service Representative coordinates artwork to determine availability of cutting die and cylinders CSR will monitor the proof through the entire life cycle of the process to ensure that it moves seamlessly through all departments to final production. Holds all new production orders to the highest standard and awaits until customer approves proofs, product design and other specifications Processes new purchase orders into the system specific to individual job and customer including any particular delivery or shipping requirements Notifies all pertinent plant personnel of any special orders around purchasing , production or rush orders maintaining clear and fluid communication at all times Routes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production. Resolve inquiries and investigate complaints in a timely manner exhibiting excellent service and follow through Alerts team members to the existence of, and seeks resolution to production issues that may delay the shipment of an order Prioritize orders as necessary, which may require selecting from several alternatives to best service the customers needs. Receives tickets for shipped or delivered product and begins billing process: verifies shipping report against packing lists and reviews Customer Transaction Report. Must exhibit consistent desire to go above and beyond to ensure customerexpectationsare being met andexceeded. Qualifications: Bachelor's degree (B. A.) from four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience. Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, vendors and customers. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to read and interpret ruler, scales and other measurement devices. While performing the duties of this job, the employee is regularly required to sit and talk. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision. Why join us? Take a look at all the perks we have to offer! Comprehensive and competitive medical, dental and vision healthinsurance Excellent 401(k) retirement plan with generous company contribution Eight paid holidays a year in addition to paid time off that increases with tenure Short term & long term disability along with company paid life insurance We pride ourselves in investing in our employees by offering onsite training and the ability tohave unlimited growthpotential within our organization We believe in rewarding our employees with performance based salary increases Company Description At Resource Label Group, we are a full service manufacturer of custom label design and printing for a wide range of industries. With full-scale capabilities coast-to-coast and 19 locations across North America, we are dedicated to delivering cutting-edge label printing with a national reach and local touch. As Resource Label Group continues to grow, we are always looking for talented individuals to join our team! Every person in our company contributes to our success. We offer an employee-centric, collaborative culture that is technology-driven and focused on delivering valuable, creative solutions. Our core values embody the way we interact with each other just as it influences the way we interact with clients.

Keywords: Resource Label Group, Plano , Customer Service Representative, Hospitality & Tourism , Plano, Texas

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