RETAIL LOAN PROCESSING SUPERVISOR

Company: First Guaranty Mortgage Corporation
Location: Plano
Posted on: February 26, 2021

Job Description:

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: ESSENTIAL FUNCTIONS
--- Serve as subject-matter expert (SME) within the team and lead staff by communicating and directing job expectations and initiating, coordinating, and enforcing policies and procedures
--- Assist management in recruiting, selecting, orientating, and training employees
--- Manage pipelines and guide processors in prioritizing their workload to ensure all deadlines are met and high customer service levels are maintained
--- Serve as point of escalation for items/situations that require immediate attention or resolution
--- Oversee personal pipeline of escalated files and Friends and Family loans
--- Monitor and reconcile documents and data, interact with investors' automated underwriting decisions and fraud compliance tools, evaluate and issue approvals, and conduct pre-underwriting reviews
--- Review and follow updated FGMC credit policies and investor-related requirements specific to the loan, while ensuring the loan conditions meet investor and FGMC guidelines
--- Cultivate and maintain a close relationship with all Mortgage Loan Originator (MLO) contacts and proactively and effectively communicate all information to borrowers from the time the loan is decisioned through clear-to-close
--- Set and maintain proper expectations for all parties within the transaction, including internal and external customers (e.g. MLOs, Regional Sales Managers, Underwriters, etc.)
--- Ensure all loan documentation complies with company policy and is complete, accurate, and verified
--- Collaborate with managers and leaders to identify trends and opportunities for increasing efficiencies and productivity
--- Partner with FGMC loan originators and sales leaders in an ongoing effort to build strong relationships
--- Assist management in analyzing process controls to ensure accurate, complete, and timely procedures, and escalate inconsistencies and problems as necessary
--- Monitor processing team effectiveness in adhering to Service Level Agreements (SLAs)
--- Provide management with regular updates regarding team performance and accomplishments/challenges and assist with staff performance appraisals; coaching, counseling, and disciplining employees; and the development of personal growth opportunities for team members
--- Maintain current working knowledge of department practices and procedures
--- Perform other duties as assigned KNOWLEDGE, SKILLS, AND ABILITIES
--- Excellent oral, written, and interpersonal communication skills
--- Strong attention to detail and the ability to multi-task and meet deadlines in a fast-paced environment
--- Ability to problem-solve and develop effective and constructive solutions to challenges and obstacles
--- Ability to interface with other departments to resolve issues as applicable
--- Ability to motivate, inspire, and support staff while effectively communicating FGMC's business policies and procedures
--- Ability to maintain a customer focus and efficiently and consistently produce accurate work in both individual and team settings
--- Solid knowledge of computer systems including MS Office (Word, Excel, and Outlook) REQUIRED QUALIFICATIONS
--- High school diploma or GED
--- 5+ years of mortgage residential loan processing experience within desired channel(s)
--- Expert-level knowledge of mortgage loan underwriting criteria and compliance guidelines, including ability to research and provide guidelines to clients and internal staff and comfortably discuss specific characteristics of loan features in relation to guidelines
--- Understanding of credit guidelines and ability to read credit reports
--- Advanced underwriting knowledge/comprehension, including income calculation, asset review, appraisal review, and understanding of AUS findings, etc.
--- In-depth knowledge of mortgage lending guidelines and regulations (RESPA, REG B, HMDA, FHA, VA, Conventional, and other products offered) --- NMLS license or ability to obtain within 90 days PREFERRED QUALIFICATIONS
--- Experience in all channels and products

PHYSICAL REQUIREMENTS
The following physical requirements must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations will be made for qualified individuals with disabilities to perform the role's essential functions. This job operates in a professional work environment and requires the ability to use a computer and/or other office equipment and remain in a stationary position for considerable amounts of time. Incumbents must possess the ability to assess information and communicate as needed with internal staff/external clients in person or via phone or email.
Management may assign or reassign duties and responsibilities to this job at any time. FGMC is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all individuals.

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