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Customer Service Representative - Bilingual (Vietnamese)

Company: Agility Insurance Services
Location: Plano
Posted on: October 18, 2020

Job Description:

OVERVIEW As a customer service representative, you will be joining our team of professionals tasked with supporting our agent clients. Our representatives handle both inbound and outbound calls, provide agent assistance, perform data entry, and aides in the growth of our company. This position is entry level, and training will be provided. If you are looking for a unique opportunity, are a self starting energetic professional that is fluent in both English and Vietnamese, then this is a great opportunity for you. RESPONSIBILITIES Assists department in reaching call handling goals, client and agent retention, while accurately and consistently updating the company database with both agent and client information. Handles inbound phone inquiries. Represents Agility Insurance by answering and assisting consumers and agents with health care inquiries, application questions, website navigation, and general carrier benefits. Performs outbound phone calls to initiate contact with potential clients, producers, medical groups, and business personnel to obtain information relevant to their interest in our services and to support company initiatives, events, and training programs. Maintains a working knowledge of all office policies and procedures. Updates databases, logs and notes in the system in order to quickly reconcile any document discrepancies with our carriers, partners, and clients. Complete required training as needed. ((including, but not limited to, insurance licensing, contracting, and certification) REQUIREMENTS Entry Level Bilingual - Vietnamese (read and write) Self Motivated with Strong work ethic and integrity Possess solid Computer/Software Skills

Keywords: Agility Insurance Services, Plano , Customer Service Representative - Bilingual (Vietnamese), Hospitality & Tourism , Plano, Texas

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