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Phone Triage Medical Assistant

Company: Village Health Partners
Location: Plano
Posted on: August 6, 2022

Job Description:

Job DescriptionVillage Health Partners is seeking experienced and reliable Certified Medical Assistants (CMA) to handle inbound and outbound communications for our offices in Plano, Frisco, and McKinney. These calls involve a wide-range of clinical and administrative requests from patients, including but not limited to: appointment scheduling, visit preparation, medication refills and reconciliation, and follow-up care coordination. Essential Skills:

  • Communicate via phone, online chats, emails, and faxes with patients in a professional manner
  • Use pre-defined clinical protocols to obtain and document required clinical information
  • Identify special needs and take the proper steps to ensure patient appointments are scheduled appropriately
  • Demonstrate the ability to multitask so that priority items are completed on time each day
  • Appropriately escalate issues outside of existing protocols to meet the needs of the patient
  • Update medical history based on the information provided by the patient
  • Follow all HIPAA and privacy rules while discussing sensitive health information with the patient or their authorized delegates
  • Schedule appointments and query clinical information from the EMR (e-Clinical Works)
  • Meet performance and service level criteria
  • Work well with a diverse group of professionals in a team environmentMedical Assistant Qualifications:
    • Certified Medical Assistant (CMA) – Current and must be able to provide proof of certification
    • 2-3 years related experience, preferably in a Primary Health Care setting
    • Fluent in medical terminology & medication refill protocols
    • Excellent customer service and communication skills
    • Works efficiently and effectively in a fast-paced, clinic environment
    • Experienced in properly handling confidential and sensitive information; knowledge of HIPAA rules and regulations
    • Experience with basic desktop software, medical practice management, and electronic medical record systemsWe offer a competitive benefits package that includes:
      • Pay range $17.00-$20.00 depending on experience
      • Medical, Dental, Vision
      • Health Savings Account (HSA) employer contribution
      • Life Insurance
      • 401K with employer match
      • Paid Holidays
      • PTO
      • Referral programs
      • Short term and long term disability
      • Year end bonus potential
      • Employee recognition programsWe invite you to learn more about Village Health Partners at www.villagehealthpartners.com.COVID-19 Considerations:VHP has increased infection control procedures for the safety of our employees and patients including: Face mask requirements for all employees and patients, Social distancing, Hand hygiene, Eliminated waiting rooms, Increased sanitization of patient rooms, equipment, desks, doors, etc.We are an established employer that is committed to maintaining a respectful, professional, and engaging workplace where our employees are encouraged to learn. Our mission to deliver superior patient care by providing higher quality and greater access and convenience to our patients cannot be accomplished without our extraordinary support staff. We are looking for detail-oriented, dedicated professionals to join our team.Powered by JazzHRcSoCN9mi71

Keywords: Village Health Partners, Plano , Phone Triage Medical Assistant, Healthcare , Plano, Texas

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