Manager, Quality Assurance - 2033925

Company: Fidelity Investments
Location: Westlake, TX
Posted on: September 3, 2021

Job Description:

Analyzes process performances using quality tools and methodologies -- Pareto charts, Failure Mode and Effect Analysis (FMEA), process and control assessments, and trend and control charts. Tracks analytical factors on a weekly basis -- control charts, risk prioritization numbers, process capability benchmarks, and trends in client impacting events and audits, and internally tracked errors. Collaborates with business partners on the execution of projects using XTRAC workflow. Develops and interprets information to assist management with decision making, policy formulation, or other managerial functions by formulating and applying mathematical modeling and optimizing methods.

Primary Responsibilities:

Provides project management, including scope management, integration management, time management, cost management, quality management, resource management, communication management, and risk management (documenting operation risk).

Facilitates small team meetings across business and systems teams.

Serves as a shared point of contact between business and technology stakeholders.

Develops recommendations to address gaps, risks, and inefficiencies in processes.

Executes on the resolution of project related issues.

Provides context to monthly reports and develops root cause analysis (RCA) reports and quarterly business reviews, using Tableau and Business Objects (BO)

Assesses current processing methodologies, identifies current controls, and reworks loops.

Validates evidence of controls and reviews process documentation to ensure process capability.

Analyzes information obtained from management to conceptualize and define operational problems.

Identifies plans that will offer the best outcomes by analyzing alternative course of action information.

Manages the control environment and assesses potential risk to the business, client, or participant, using industry, business, and regulatory knowledge.

Identifies areas in need of quality services and sends expansion requests to designated quality leaders for consideration in expansion efforts.

Leads high visibility projects related to the creation and improvement of quality products and services within the Quality Management System (QMS).

Collaborates with senior managers to identify and solve problems and clarify management objectives.

Supports investment opportunities and implementation by processing data, monitoring results, and participating in ongoing communications with the business.

Collaborates with auditors, issue researchers, and peers to deliver quality products and services.

Collects and analyzes data and develops decision supporting software, services, or products.

Develops and supplies optimal time, cost, or logistics networks for programming evaluation, reviewing, or implementation.

Education and Experience:

Bachelors degree (or foreign education equivalent) in Computer Science, Applied Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience in the job offered or three (3) years of experience performing brokerage services quality management including, auditing, reporting, and creating process improvements for brokerage processes -- new accounts, maintenance, and transfer of assets.

Or, alternatively, Masters degree (or foreign education equivalent) in Computer Science, Applied Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and one (1) year of experience in the job offered or one (1) year of experience performing brokerage services quality management including, auditing, reporting, and creating process improvements for brokerage processes -- new accounts, maintenance, and transfer of assets.

Skills and Knowledge:

Candidate must also possess:

Demonstrated Expertise (DE) coordinating, coaching, and providing quality for brokerage account setup, maintenance, cashiering, and transfer of assets control across business units -- clearing, institutional wealth service, and family office -- using Business Objects (SAP) and Tableau; and recording requirements, defects, and test plans and cases results using NICE.

DE performing data analytics of the customer journey across distribution channels -- phone, Web, and retail investor centers -- to identify process improvement opportunities used to drive scale, efficiency, and quality improvements using quality tools (failure modes and effects analysis (FMEA), root cause analysis, and critical to quality).

DE generating and collating data for analytical purposes -- increasing productivity, improving quality score, reducing cost, and acting as a member of a project team responsible for driving scale and efficiency -- using Business Objects (SAP) and Tableau; and managing financial quality assurance projects using Agile tools and methodologies -- Scrum, Kanban, and Jira.

DE gathering and interpreting business and stakeholder functional and technical requirements, analytical strategies, and data transformations to support and inform business decision making within a direct to consumer financial services company -- finance, distribution, products, marketing, sales, and service domains -- using JIRA and OutSystems.

For full job details and to apply, please visit https://jobs.fidelity.com/ and search for job number: 2033925.

Keywords: Fidelity Investments, Plano , Manager, Quality Assurance - 2033925, Finance , Westlake, TX, Texas