Ops Specialist - Treasury Management Quality Control

Company: Capital One
Location: Plano
Posted on: March 12, 2025

Job Description:

Ops Specialist - Treasury Management Quality Control at Capital One summary:
As an Ops Specialist in Treasury Management Quality Control at Capital One, you will play a key role in ensuring a high volume of Quality Control for onboarding and pricing setups. The position requires strong communication skills, attention to detail, and the ability to collaborate effectively within a fast-paced environment. You will contribute by executing job responsibilities while balancing risk and enhancing client experiences through innovative solutions.
Ops Specialist - Treasury Management Quality ControlAre you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, Plano, TX or Richmond, VA.Commercial Client Operations (CCO) is one of the largest divisions in the Commercial Bank, this team's scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Treasury Management team.This role will require ongoing interaction with Client Onboarding and Activations. At the Associate level, you will be a team member in a dynamic, fast-paced environment. You will need to have exceptional communication skills (verbal, written, presentation, and interpersonal), apositive mindset and attention to detail. You will be required to balance risk to Capital One while delivering an industry-leading experience to clients.This individual's responsibilities will include:

• Oversee a high volume of Quality Control for Treasury Management Onboarding and Pricing setups
• Effective execution of client outreach and transaction Dual Review (Quality Control)
• Work effectively with other teams, partners and leaders to implement strategies that will increase quality and uncover meaningful customer insights/improvement opportunities
• Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns
• Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risks and issues to delivery
• Proactively identify, communicate and participate in any process enhancement opportunities
• Leverage exceptional decision making skills and ability to follow procedures in order to mitigate risk
• Contribute to team goals and actively questions decisions and assumptions to elevate team performance
• Navigate Internal database and input customer information
• Effective time management and organizational skills
  • Work on building out our well-managed journey
  • General knowledge of deposit and treasury management products
  • Proactive about their own development and learning with an optimistic, growth mindsetDesired Attributes and Skills: we seek associates who are:
    • Deliver timely, error-free work
    • Intellectually curious, inquisitive, and open minded
    • Integrated thinkers and creative problem solvers
    • Exceptional and confident communicator
    • Motivated to achieve results through teamwork and collaboration
    • Fluid in adapting to and embracing change for themselves and with othersWork from Home Technology Requirements:
      • A secure home office environment that is free from background noise and distractions
      • A reliable private internet connection that is not supplied via cellular data or hotspot -
        • A private network that is password protected where you have ownership or line of sight to every device on the network
        • Internet service must be provided by Cable or fiber Internet Service Provides (ISP) -
        • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
        • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
        • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page
        • Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are metCapital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.Work from Home Living Requirements:
          • -Candidates must live within approximately 50 miles of one of the hub locations based in 28203, 75024 or 23238 -and be comfortable coming in person whenever required with no less than 24 hours notice. - -Basic Qualifications:
            • High School Diploma, GED or equivalent certification
            • At least 2 years of financial services, banking operations or client service experience
            • At least 1 year of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word)Preferred Qualifications:
              • Bachelor's Degree or Military experience
              • 3+ years of experience in Treasury Management
              • 3+ years of experience with SalesforceAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.#CommOpsThe minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Charlotte, NC: $64,700 - $73,900 for Ops Specialist -Plano, TX: $64,700 - $73,900 for Ops Specialist -Richmond, VA: $64,700 - $73,900 for Ops Specialist - - - - - - - -Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the -Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
                
                Keywords:
                Treasury Management, Quality Control, Client Operations, Financial Services, Banking Operations, Process Improvement, Risk Management, Customer Experience, Team Collaboration, Virtual Work
                

Keywords: Capital One, Plano , Ops Specialist - Treasury Management Quality Control, Executive , Plano, Texas