Strategy Manager-Consulting (US Remote Available)
Company: Brierley & Partners, Inc.
Location: Plano
Posted on: September 25, 2024
Job Description:
Brierley, now owned by Capillary Technologies, is the global
leader in loyalty and customer relationship management solutions,
and we are growing! Our exciting, culture-focused company is
looking to add a Strategy Manager who embraces challenges, is eager
to work with exciting clients, and enjoys being rewarded &
recognized for their hard work. Working at Brierley means working
with globally-recognized companies to create cutting-edge
solutions, all while enjoying industry-best benefits and
perks.SUMMARY:Brierley is seeking a loyalty strategy and customer
experience specialist to join our growing Strategy team.
Individuals on this team are expected to be comfortable working as
part of the Client Services team responsible for knowing/reporting
on the client's business, anticipating/recommending
program/platform optimization, ensuring exemplary delivery, and
creating high client satisfaction. The ideal candidate will
demonstrate a:
- talent for program optimization/improvement, blending
traditional loyalty mechanics with creative and innovative customer
experiences;
- passion for solving difficult business problems using
qualitative and quantitative data-driven methods;
- keen interest in communicating and selling complex program
evolution and improvements in a clear, precise, and actionable
manner;
- desire to integrate into the client's ecosystem, to 'fret' or
'revel' in their weekly comps, and to establish and maintain
relationships with individuals at all levels of the
organization.ESSENTIAL DUTIES AND RESPONSIBILITES:
- Work as part of a team to understand the impact of the client's
programs on their business, align with the client on key strategies
and markets, and 'sell in' optimization and evolution that nurtures
loyalty and customer experiences;
- Work closely within a cross-functional environment that
includes internal stakeholders (Consumer Insights leadership,
Strategy, Campaign Management, Project Management, and Account
Management functions) as well as external
clients/stakeholders;
- Develop innovative & practical solutions that reflect our three
core pillars of program design: (1) compelling value proposition;
(2) enhanced Member experiences; (3) emotional loyalty and
engagement;
- Answer business questions by using appropriate techniques with
available data;
- Interpret the results of analyses and communicate findings to
internal and external stakeholders;
- Develop 'best practices' for answering frequently raised
business questions and work within the team to productize or
streamline these to gain economies of scale;
- Ensure the entire cross-functional team strives for
'right-first-time' implementation, campaign execution, and
deployments;
- Travel to client sites for stakeholder meetings and
collaboration as needed.REQUIREMENTS:
- Bachelor's degree in a relevant field (marketing, business,
economics, social sciences or other relevant field);
- At least 5 years' experience in a loyalty strategy or customer
experience role;
- Track record of strong delivery, with emphasis on meeting
deadlines and ensuring accuracy, while injecting innovative
thinking to enhance the quality of client deliverables;
- Passion for answering difficult business questions with
qualitative and quantitative data-driven methods;
- Knowledge of financial modeling, with ability to develop pro
forma or ROI spreadsheets and communicate these to stakeholders
with varying degrees of financial acumen;
- Experience with customer journey mapping and engineering unique
consumer brand and customer experiences;
- Ability to communicate complex analysis in a clear, precise,
actionable, and visually appealing manner;
- Keen sense for striking the right balance between quantitative
methodological precision and providing a timely answer to the
business questions at hand;
- Willing to travel up to 10% of the time for business purposes
(within state and out of state).PREFERRED:
- MBA or advanced degree in relevant fields;
- 5+ years' experience in a loyalty strategy or customer
experience role;
- Knowledge of loyalty and/or customer experience strategy in one
or more of the following verticals: specialty retail, apparel, QSR,
travel & hospitality, automotive;
- Knowledge of female consumers and products;
- Experience leading enterprise-wide changes in loyalty and/or
customer experience programs/platforms.Job Location:This position
has the opportunity to work full-time remote, work in our beautiful
office located in Frisco, Texas, or a hybrid approach working some
time remote and other times in office. The great thing is that YOU
get to choose what works for you!
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Keywords: Brierley & Partners, Inc., Plano , Strategy Manager-Consulting (US Remote Available), Executive , Plano, Texas
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