Technical Account Manager
Company: RingCentral, Inc
Location: Fort Worth
Posted on: April 30, 2024
Job Description:
Say hello to possibilities.It's not everyday that you consider
starting a new career. We're RingCentral, and we're happy that
someone as talented as you is considering this role. First, a
little about us, we're the $2 billion global leader in cloud-based
communications and collaboration software. We are fundamentally
changing the nature of human interaction-giving people the freedom
to connect powerfully and personally from anywhere, at any time, on
any device.This is where you and your skills come in. At
RingCentral, our customers are at the heart of everything we do and
delivering great customer service and experiences are at the center
of every business initiative we drive. Our customers are at the
heart of everything we do and building strong, long-lasting
relationships is the key to our success. As a Technical Account
Manager, you should be passionate about building strong,
long-lasting relationships. You will also need to possess a strong
desire to develop an in depth understanding of the customer's
infrastructure, their systems, and the environment to ensure they
are optimized for best performance with their RingCentral services.
You will be a trusted technical advisor and must possess strong
verbal and written communication skills. To succeed in this role
you must have experience in:
- Managing customer expectations and experience to deliver high
customer satisfaction and increase retention
- Ability to communicate effectively with key leaders, including
C-level executives, to listen and understand the business needs of
the customer
- Able to see the bigger picture and proactively recommend new
solutions or communicate changes to existing services that will
impact the customer to help them meet their business needs.
- Recommending network hardware, software, and platform specific
design elements
- Collaborating with internal departments to facilitate customer
need fulfillment
- Maintaining updated knowledge of company products and
services
- Capable of maintaining multiple tasks and accounts, ability to
stay organized and to provide more proactive service to your
customers
- Adaptability, recognizing the pace of change and constant
growth in the business, marketplace, and community as a whole
- Windows or similar, including Excel, PowerPoint, and
WordDesired Qualifications:
- Minimum 3+ years relevant Account Management work experience,
preferably in a telecommunication, technical industry
- College graduate: Bachelor's or associate degree in Business,
Communication, or related field
- Strong customer service and interpersonal skills for dealing
with different types of customers
- Time management and multitasking skills in order to handle
multiple tasks and customers at once
- Ability to build rapport and collaborate with others within the
company and externally.
- Experience in VOIP technology including SIP, RTP, QoS, CoS,
codecs and in network troubleshooting and terminology including
LAN/ WAN, routers, firewalls, switches, PBX deployment, TCP/ IP,
DNS, etc. are a plus.What we offer:
- Comprehensive medical, dental, vision, disability, life
insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs)
and Commuter benefits
- 401K match and ESPP
- Flexible vacation
- Wellness programs including 1:1 coaching and meditation
guidance
- Paid parental and pregnancy leave and new parent gift
boxes
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Parental support for children with developmental and learning
disabilities
- Pet insurance
- Employee Assistance Program (EAP) with counseling sessions
available 24/7
- Free legal services that provide legal advice, document
creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee perks and discounts programRingCentral's Global
Service and Support team leads the post-sale experience for our
customers-making sure their every need is met, and that they're
able to use our products effectively and easily. As our customers'
central point of contact, you'll champion their needs, share deep
product knowledge, provide innovative solutions, and build
relationships that show our customers what powering human
connection really means.RingCentral's work culture is the backbone
of our success. And don't just take our word for it: we are
recognized as a Best Place to Work by Glassdoor, the Top Work
Culture by Comparably and hold local BPTW awards in every major
location. Bottom line: We are committed to hiring and retaining
great people because we know you power our success. RingCentral
offers on-site, remote and hybrid work options optimized for the
ways we work and live now.About RingCentralRingCentral, Inc. (NYSE:
RNG) is a leading provider of business cloud communications and
contact center solutions based on its powerful Message Video
Phone(MVP) global platform. More flexible and cost effective than
legacy on-premises PBX and video conferencing systems that it
replaces, RingCentral empowers modern mobile and distributed
workforces to communicate, collaborate, and connect via any mode,
any device, and any location. RingCentral is headquartered in
Belmont, California, and has offices around the world.RingCentral
is an equal opportunity employer that truly values diversity. We do
not discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, or disability status.If you are hired in Colorado, the
compensation range for this position is between $60,000.00 and
$83,000.00 for full-time employees, in addition to eligibility for
variable pay, equity, and benefits. Benefits may include, but are
not limited to, health and wellness, 401k, ESPP, vacation, parental
leave, and more! The salary may vary depending on your location,
skills, and experience.We hire for this role frequently. There is
no application deadline for this role.
Keywords: RingCentral, Inc, Plano , Technical Account Manager, Executive , Fort Worth, Texas
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