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Enterprise Monitoring Manager - cxLoyalty

Company: JPMorgan Chase
Location: Plano
Posted on: March 20, 2023

Job Description:


  • Help define and implement our strategy for Observability. This includes the collection, delivery, analysis, and visualization of metrics, logs, and traces.

  • Build and integrate best-of-breed observability platforms in support of that strategy. Building orchestration and automation tooling around off the shelf solutions, as well as building solutions that meet the unique needs of cxLoyalty

  • Manage the monitoring and automation tool roadmap, and propose and develop new solutions based on technology strategy.

  • Directly collaborate with senior management and all product stakeholders to understand business requirements, help drive alignment, and build thoughtful solutions throughout your team.

  • A deep understanding of ITIL, with an emphasis on event management and incident management


    • Strong verbal and written communications skills at all levels of the organization

    • Ability to work effectively in a matrix global organization, aligning local IT leadership with the global IT functions

    • A strong focus on delivering business value, and translating potential technical solutions into realistic business cases and successful projects

    • Ability to effectively manage changes both within IT and across the organization

    • Consistent demonstration of ownership & accountability in fulfilling commitments

    • Strong organizational skills with attention to detail

    • Strong project management skills with the ability to prioritize and multi-task activities within a fast-paced environment

    • A curiosity for understanding new technologies or services and determining how they may influence our strategy

    • Ability to assess complex systems, business processes and define requirements for solutions

    • Regulatory compliance experience preferred (PCI DSS\\SOX\\ISO)

    • Bachelor degree in an IT related field or equivalent experience

    • Minimum of 5 years' experience leading monitoring and automation teams

    • Minimum of 5 years' Hands on experience with monitoring tools such as zabbix, Dynatrace, Moogsoft, exabeam, ServiceNow, Robotic Process automation tools, etc.

    • More than 5 years' experience with infrastructure leadership across a broad range of technologies

    • Experience of working in a global organization and coordinating with remote resources

    • Exceptional upbeat and optimistic attitude

    • Quick learner with the ability to understand and adapt to new requirements

    • Travel as Required

      JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
      We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
      The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
      As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
      We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
      Equal Opportunity Employer/Disability/Veterans
      Base Pay/Salary
      Stamford,CT $128,250.00 - $190,000.00 / year

Keywords: JPMorgan Chase, Plano , Enterprise Monitoring Manager - cxLoyalty, Executive , Plano, Texas

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