Human Resources Director/Sr. Director, People Services & Solutions

Company: U.S. Renal Care
Location: Plano
Posted on: March 17, 2023

Job Description:

The Human Resources Director/Sr. Director - People Services & Solutions will lead HR service delivery across all lines of business and geographies. As part of the Human Resources Team, the person in this newly created role will work strategically with the Human Resources and Operations Teams, and will manage the team to shape the People Services & Solutions strategy for the Company. The successful candidate will be able to demonstrate a deep working knowledge of HR processes and operations to lead on large-scale strategic development programs while motivating their remote team. Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• People Services & Solutions
  • Drive the execution plan to simplify, standardize, scale and transform the delivery of a Team Member Support Services team.
  • The goal is to formulate and drive the long-term vision and the strategy for the team of the future with a steady focus on employee experience, process excellence, HR Employee Relations system for case and issue management -- effectively anticipating key trends, opportunities, and vulnerabilities.
  • Strategic Leadership
    • Lead a team of People Services & Solutions professionals and enable them for success, while helping them to increase their team's capability in the areas of employee service, employee relations, transactions, data entry, data accuracy and audit, immigration and mobility, data analytics, and other core operations functions.
    • Act as a culture driver, change champion, and coach by demonstrating an employee-centric orientation that encourages team members to provide outstanding employee service to the organization.
    • Process & Operations
      • Develop a consistent approach to service level agreements (SLAs), key performance indicators, and performance reporting around all employee services contacts.
      • Proactive training and making recommendations to minimize employee relations issues.
      • Manage high-volume centralized employee contact center delivering a best-in-class employee-centric experience.
      • Prioritize building consistency - driving consistency and standardization across the Company by establishing standardized employee inquiry responses, SLA management, and the inquiry escalation process.
      • Confirm that each area maintains compliance with new or existing federal, state and/or locally-mandated regulations and reporting requirements and that system processes are well documented, updated, and knowledge articles are maintained.
      • Liaise with the Diversity, Equity, and Inclusion leader to ensure that all processes and policies align with U.S. Renal Care's core values.
      • Remain current with innovative People practices and informed on best-in class practices to improve operational effectiveness, as well as local and regional compliance requirements to ensure alignment of operational service delivery and processes
        • Upholds management goals of corporation by leading staff in team concepts and promoting a team effort.
        • Maintains effective personnel management and employee relations, including evaluating the performance of all personnel; approving and submitting all hours worked and counseling and disciplining employees.
        • Recruits, trains, develops, and supervises personnel.

Keywords: U.S. Renal Care, Plano , Human Resources Director/Sr. Director, People Services & Solutions, Executive , Plano, Texas