Center Director in Training
Company: C2 Education
Location: Plano
Posted on: January 26, 2023
Job Description:
OverviewC2 EDUCATION THE COMPANY C2 Education is the nations
leading company focused on helping students achieve acceptance into
the college of their dreams. We have helped over 100,000 middle and
high school students through personal tutoring for SAT/ACT test
preparation, schoolwork grade improvement, and college admissions
counseling. These services are delivered through our network of
over 150 centers in 14 states; and our 1,200+ dedicated employees
all focused on helping students succeed. C2 Education has some of
the most skilled teachers in the country. Our teachers score at or
above the 95th percentile in the subjects they teach and complete
extensive training. C2s curriculum for the SAT, ACT, AP tests,
math, reading, and writing is unique and comprehensive. Our
proprietary SAT curriculum alone contains over 10,000 study
questions. We believe that every student has great potential for
academic and personal growth. We are so much more than a test prep
center. Our teachers, personalized curricula, and college
counseling resources set us apart, with most of our students
succeeding in getting into the top colleges in the country. Over
the past year in the face of the COVID pandemic, C2 Education
transitioned to 100% virtual class delivery. In recent months we
have begun pivoting to hybrid delivery, with both virtual and
in-center teaching. This combination is a key differentiator, with
our customers desire to combine both learning approaches for their
children. Our Mission: At C2, we believe in our students and in
their potential for greatness. We take students towards their
dreams. C2 helps our students and their families benefit from a
better education, now and always. Center Director in Training
Position Summary The Center Director in Training is a critical
position in C2. It is an active developmental position that gives
you the full 6 weeks of immersive onboarding as well as several
months of on the job training. This will give you an outstanding
foundation to transition into a permanent Center Director role in
your own center when an opening arises. Due to our continued growth
in the region, Center Director positions normally open up every few
months. As an overview, our Center Directors professionally manage
and grow C2 Education Geographic Trade Area (GTA) Operations. This
includes delivering outstanding academic experiences and successful
outcomes for our students, and engaging conferences with their
parents both in-person and via virtual online video; growing
enrollments and renewals; and managing operations to C2 standards
in a hybrid (virtual and in-center) operating environment (includes
process, financial, and people administration and compliance). The
Center Director leads the GTA team, tracks student progress,
conducts student and family conferences and academic guidance
sessions, and upholds high-quality customer service. The Center
Director is the Face of C2 Education and is a Brand Ambassador.
Role: The Center Director will:
- Provide outstanding academic services to students and their
families in all GTA locations
- Increase GTA enrollments through excellent customer service and
expertise, as well as fluent knowledge of college admissions, local
schools, libraries, potential partners, and online community
groups
- Meet or exceed operating performance targets
- Recruit and develop a high-performing team of educators
- Operate seamlessly in a virtual online and in-center operating
environment ResponsibilitiesResponsibilities of the Role: Ensure
delivery of C2 programs and initiatives for our families in
alignment with our Mission. Create academic plans for students, and
manage teachers to deliver student outcomes. Oversee student
testing and monitoring of all students academic progress. Manage
center lead contacts Conduct conferences inside the center [unless
customer prefers virtual] with prospective customers to review
their childs needs and deliver new enrollments for C2s programs and
services. Ensure contracts are complete and accurate. Conduct
conferences inside the center [unless customer prefers virtual]
with parents and students to review progress, adjust academic
plans, and renew enrollments. Develop and maintain relationships
with local schools and business communities and actively
participate in community events as a C2 representative. Develop and
execute local marketing activities, as well as companywide
marketing programs . Recruit, hire, manage and provide ongoing
development and support to teachers and center staff. Meet
enrollment targets and operational excellence standards.
Operational standards include our standards relating to process,
controls, and compliance on finance, HR, and academics. Manage
class schedules to effectively staff sessions and meet company
efficiency and usage targets. Other responsibilities as required by
the business Key Skills and Competencies Mission Driven
- Highly motivated by the opportunity to help students and their
families achieve their academic goals in order to enhance their
opportunities for the future and change their lives. Love learning
and helping others learn. Relish building relationships with
students and their families. Growth Driven
- Ability to directly align parent and student needs with the
benefits of C2 programs and services to create both new enrollments
and existing customer renewals.
- Demonstrates initiative and resourcefulness in expanding on
existing customer base to increase enrollments. Customer Focus
- Meets the expectations and requirements of internal and
external customers.
- Exhibits professional and approachable demeanor; understands
they are often the Face of C2 Education.
- Fosters an environment of open communication with students and
parents to ensure a positive and effective relationship Passion for
Results
- Consistently achieves key performance indicators on a
month-to-month basis
- Ability to prioritize and focus on key objectives, which may
change from month to month
- Demonstrates persistence and follow up. Works well with
others
- Inspires energy in others, especially center team
- Relationships are based on respect, partnership, and support
rather than position and hierarchy Team Leadership
- Inspires energy in other, especially center team
- Relationships are based on respect, partnership, and support
rather than position and hierarchy
- Recruits, develops, and manages performance of center team
Personal Drive and Development
- Possesses intrinsic motivation Communications
- Effective communications both in virtual and in-center
environments
- Proficient in using all communication media including in
person, phone, and video
- Ability to build engagement and trust in virtual relationships,
whether with customers or with team members Hybrid Work
Environment
- Learning agility able to adapt to changes in work environment
by changing behaviors as required. Able to acquire new skills as
required
- Time management, planning, and prioritization
- Ability to manage and growth a full network of virtual
relationships
- High tolerance for ambiguity Qualifications
- Bachelors Degree required
- 3-5 years progressive career growth in management or
consultative sales
- Experience managing in a virtual operations and team
environment
- Background in academic services/ education / consultative sales
/ hospitality / multi-unit services/ health and wellness
services
- Experience in recruiting, leading, and developing effective
teams, including virtually
- Understanding the current landscape of the college admissions
process and/or local school system preferred
- Bilingual in English and Korean or Mandarin beneficial
- Highly proficient in online meeting platforms, presentation
applications, social media account management, as well as
supporting technical knowledge
- Proficient in Microsoft Office and Google applications
- Ability to travel to Atlanta for annual conference, as well as
in-person meetings as needed (less than 10%).
- Ability to travel to operating locations within GTA as required
Job LocationsUS-TX-PlanoPosted Date2 months ago(11/14/2022 3:15
PM)Job ID 2022-7178 of Openings 1Category Center Director
Keywords: C2 Education, Plano , Center Director in Training, Executive , Plano, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...