Sales Operations Manager, Senior (Remote)
Company: Inogen
Location: Plano
Posted on: January 25, 2023
Job Description:
Job Summary:The Senior Sales Operations Manager (Remote) is
responsible to provide sales support for the Direct to Patient
(DTP) Sales team. This role will be responsible for creating
detailed sales reports and provide sales assistance as needed to
sales staff (sales reps, managers and directors).The Senior Sales
Operations Manager will make recommendations on process, procedures
and policies that effect the efficiency and effectiveness of the
DTP sales organization.This position will be responsible to ensure
that compliance standards and processes are being implemented
across DTP.Responsibilities(Specific tasks, duties, essential
functions of the job)
- Work closely with DTP Directors and Managers to provide the
necessary tools to improve sales efficiency and effectiveness.
- Assist DTP Management staff to standardize work processes and
procedures for sales related activity.
- Subject Matter Expert (SME) on how to effectively use the CRM
to maximize DTP selling efforts.
- Define and document critical processes to ensure that sales
representatives are effectively managing their leads and
opportunities.
- Update and communicate Lead Working Guidelines.
- Ensure that DTP compliance requirements are being inspected and
managed to SOX standards.
- Work with DTP QA team to ensure alignment in meeting compliance
standards.
- Work closely with IT to ensure that CRM workflows and tools are
meeting the needs of DTP.
- Work in partnership with Training Manager to develop CRM and
process tools in alignment with training initiatives.
- Achieve project deliverables to scope within budget, timeline,
and resource plans and constraints.
- Develop analytic tools and applications, as needed.
- Additionally, the Senior Sales Operations manager must be able
to effectively work with CRM (Salesforce), lead distribution (NC2)
and telephony system (NVM) tools to generate the awareness and
visibility to key areas impacting DTP performance.
- Maintain regular and punctual attendance.
- Comply with all company policies and procedures.
- Assist with any other duties as assigned.Knowledge, Skills, and
Abilities
- Experience with Project Management related to CRM and other
systems initiatives.
- Excellent oral and written communication skills
- Ability to create and deliver presentations to sales team
members, management and executive leadership. Solution-oriented
problem solver.
- Excellent planning, communication and organizational
skills.
- Strong relationship building and interpersonal skills
- Proven ability to manage cross-functional resources
- Lead a primary role in the deployment of enterprise CRM
initiatives for sales organizations.
- Must have strong work ethic.
- Attention to detail is required.
- Effective conflict resolution.
- Ability to mentor and motivate a large sales team.
- Analytical & problem-solving skills & ability to multi
task.
- Solutions-oriented problem solver.
- Excellent planning, communication and organizational
skills.
- Ability to effectively interface with different departments
within the company.
- Willingness to travel (up to 25%).Qualifications(Experience and
Education)
- Bachelors degree in Business, English, Communications, or
related field of study, required.
- 7-10 years sales, project management or related experience,
required.
- 2-5 years sales management experience, required.
- 2 years supervisory/management experience, with a minimum of
three direct reports, required.
- Advanced knowledge/proficiency in Microsoft Office, including
MS Project, required.
- Intermediate Knowledge/proficiency with Salesforce.com and
business analytic tools, required.
- A combination of training, education and experience that is
equivalent to the qualifications listed above and that provides the
required knowledge, skills, and abilities.
Keywords: Inogen, Plano , Sales Operations Manager, Senior (Remote), Executive , Plano, Texas
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